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Question

Authentication failed in v. 24.10.13

  • October 22, 2025
  • 2 replies
  • 137 views

chanwit
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Hi everybody,
I am a new user who has just installed the system. After the installation is complete, I am unable to access the system through the web browser. The system reports that Authentication failed.

 

I have checked the username and password and they are correct as the system prompted.

Please advise me on how to fix this.

OS: Oracle linux 9.4

2 replies

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  • Centreonian
  • October 22, 2025

Hello
Can you check if you have any error in /var/log/httpd/ and /var/log/centreon ?

You can try to connect to the db with the credential set in /etc/centreon/config.d/10-database.yaml and check they are the same as in /etc/centreon/centreon.conf.php
Once connected to the db, check you have the admin user : 

select * from contact where contact_alias = 'admin'\G

and a password for this account : 

select count(*) from contact_password\G 


ponchoh
Centreonian
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  • Centreonian
  • October 23, 2025

If you need to reset the password after multiple failed attempts

🤞