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Question

Free IT 100 problem with activation

  • February 9, 2026
  • 4 replies
  • 141 views
danijel.strbad
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At one of our customers we are trying to activate Free IT 100.

We got the LKey couple of months ago.

When we try to activate we get error “Can’t reach Centreon License Delivery Service”.

For a test we tried to generate a new test LKey on your website – but we get error that You are curently upgrading Your internal platform.

Are some of your systems not working at this point? If so, when could we expect them to be operational?

We are experiencing this issue – both generating a new LKey and registering a customer Free IT 100 Centreon edition for over a 3 weeks at this point.

Is there any other way to activate Free IT 100 edition at our customer?

How long is the planned duration of your service outage?

Kind regards,

Danijel.

    4 replies

    N
    Centreonian
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    • Nils
    • Centreonian
    • February 10, 2026

    Hello Danijel,

     

    Thanks a lot for your patience.

    IT-100 service is back on-line. 

    We will send emails to people who filled the form but if you are in a hurry, you can fill the form again.

    In the meantime, it is not normal behavior you experienced with your existing token.

    Could you please send it to me by private message?

    Thanks,

    Nils

    T
    Forum|alt.badge.img

    Hello, i have the same problem. i got these error messages “ Failed to register your token.Can’t reach Centreon License Delivery Service” when trying to active the license. My machine have full access ti Internet and can reolve the name api.imp.centreon.com. 

    This is the result of the command
    curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription'
    {"statusCode":401,"timestamp":"2026-08-06T10:56:41.679Z","path":"/v2/license-manager/instance/subscription","message":"Unauthorized"}

    Can you help me please ?

    T
    Forum|alt.badge.img

    this is the error messages

    N
    Centreonian
    Forum|alt.badge.img+11
    • Nils
    • Centreonian
    • August 7, 2026

    Hello,

     

    COuld you please send me your token and fingerprint by private message for me to check in our backend?

     

    Best,

    Nils

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