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Licence IT 100

  • March 17, 2026
  • 5 replies
  • 36 views
L
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Bonjour,

suite à la mise à jour de centreon (passage à la version 25.10), la licence IT semble ne plus fonctionner.

Dans Administration\Extensions\Gestionnaire, elle est bien active (Date de fin de licence : 31/12/9999). J’ai vérifier l’empreinte “Fingerprint” dans le fichier de licence /etc/centreon/license.d/epp.licence ainsi que les permissions d’accès. Tout est OK.

Cependant dans Configuration\Connecteurs de supervision, je ne vois plus de connecteurs, j’ai le message “Aucun connecteurs de supervision trouvé”.

Dans Administration\Paramètres\Centreon web, le test “Tester la connexion Internet “ échoue, j’ai le message suivant : 

Could not establish connection to Centreon IMP servers (Page not found)

Dans le fichier log /var/log/centreon/license-manager.log, j’ai lerreur suivante : ERROR : 0|0|[RestNotFoundException] https://api.imp.centreon.com/api/license-manager/instance/subscription : Page not found.

Le test avec la commande “curl -s https://api.imp.centreon.com/api/license-manager/instance/subscription” est valide (pas d’erreur {"code":404,"message":"Endpoint not found."}).

Pouvez-vous m’aider ?

 

Cordialement

 

    5 replies

    C
    Centreon Lord Commander
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    • christophe.niel
    • Centreon Lord Commander
    • March 17, 2026

    Hello

    in the extension manager have you upgraded every tiles and is every thing is green like this ?

     

    Centreon Lord Commander - https://www.centreon.com/centreon-community/
    L
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    • LaurentG
    • Author
    • Steward *
    • March 17, 2026

    Hello,

    Yes everything is green :

     

    C
    Centreon Lord Commander
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    • christophe.niel
    • Centreon Lord Commander
    • March 17, 2026

    I did an upgrade from 24 to 25 recently without any issue with the licence, so I guess there shouldn’t be an issue

    I did the  “curl -s https://api.imp.centreon.com/api/license-manager/instance/subscription”

    I have that output 

    {"message":"Please make sure your request has an Authorization header"} (that’s the normal message)

    so I guess there is an issue somewhere, maybe on a server from centreon and it’s temporary.

    if you get a json message, you can reach the api server

    Centreon Lord Commander - https://www.centreon.com/centreon-community/
    L
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    • LaurentG
    • Author
    • Steward *
    • March 18, 2026

    Hello,

    I would like to point out that when I run curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription', I get the following result:

    {"statusCode":401,"timestamp":"2026-03-18T12:38:49.144Z","path":"/v2/license-manager/instance/subscription","message":"Unauthorized"}

    What does it mean “message":"Unauthorized” ?

    Best regards

     

    C
    Centreon Lord Commander
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    • christophe.niel
    • Centreon Lord Commander
    • March 18, 2026

    that curl command doesn’t include all the headers necessary to access this api, this will just debug that you have internet access, and the api server answers, you just don”t send the correct query/header/body with curl.

    you added a “/v2/” in your path compared to the url you gave in the first post, could also be the cause of the 401 error

     

    Centreon Lord Commander - https://www.centreon.com/centreon-community/
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