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Question

Monitoring connectors greyed out since update 24.10.10 (still affected in 24.10.14)

  • November 20, 2025
  • 3 replies
  • 47 views

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Hello,

Since the update to Centreon 24.10.10, all my monitoring connectors appear greyed out in the Web UI. I can no longer update them or install new ones.
I am now running 24.10.14, but the issue is still present.

Here are the checks I have already performed:

  • The fingerprint shown in the Web UI matches exactly the one stored on my server.

  • The license type is correctly detected.

  • I am well below the limit of 100 hosts (IT100 license).

  • No hardware changes have been made.

  • The issue appeared immediately after the 24.10.10 update and did not exist before.

  • The 24.10.14 update did not fix the problem.

Could you please tell me if this issue is known, or if there is a procedure to reactivate the monitoring connectors correctly?

Thank you in advance for your help.

Best regards,

Florian

3 replies

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hello

did you update the extension manager here

 

 

everything should be “green”, it says in the upgrade procedure to go there and update all extension

(here is a 25.10 but should be the same on 24.10)


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  • Author
  • Steward *
  • November 20, 2025
Yes, everything is fully green. All modules and widgets are activated and working correctly

 


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  • Author
  • Steward *
  • December 17, 2025

I used this topic, which solved my problem.