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Question

No available subscription after linking IT-100 token

  • October 23, 2026
  • 1 reply
  • 12 views

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Hello everyone,

 

I have an issue with the IT-100 subscription. I had Centreon 25.10 on an old RHEL 9 server I decommissionned and deleted where the subscription was active and working.

A few days ago I installed Debian 13 and Centreon 26.10. I requested a new token, and got a mail that the token is unchanged.

I went to the UI to add the token, and when I did it said “You have successfully linked your platform”. Then the add token button became “Choose subscription” and when I click on it, it says I don’t have any valid subscription.

license-manager.log says : REST call failed : no subscription found

What do I need to do ? Maybe the old platform is still linked ?


Regards

1 reply

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  • Centreonian
  • October 23, 2026

Hello joffrey-b,

You should be good to go. 

Please note that you have reached the maximum number of instance you can link with your token.

Best,

Nils