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I have an issue regarding the license. Since today, I can no longer add "packs"—some of them are grayed out. The license was active (lifetime) until I saw this (see screenshot):

image.png

I don't understand what's happening. I followed some topics like these:

https://thewatch.centreon.com/centreon-it-100-users-54/issue-with-registration-it-100-token-3641?tid=3641&fid=54
https://docs.centreon.com/fr/docs/administration/licenses/
https://thewatch.centreon.com/centreon-it-100-users-54/it-100-license-missing-from-centreon-central-747
Steps I’ve taken to resolve the problem:

Reinstalled (disassociated) the license through the GUI interface.
Reinstalled the license via MariaDB with the command: UPDATE options SET value = '' WHERE options.key LIKE 'imp%';
Reinstalled the three modules (Auto Discovery, IT Edition extensions, License Manager).
Deleted the file /etc/centreon/license.d/epp.license.
But nothing works...

Looking forward to your response,
Best regards,

Hello @Ugo,

The message in the popup window seems to suggest you have more hosts than your IT-100 licence allows. Use the following query to find out how many hosts you have:
 

SELECT COUNT(*) FROM centreon.host WHERE host_register='1';

Regards

No, i use 8 hosts…

 

OK. On how many servers do you use your license? 3 is the limit.

When I add the token, I see log ..
 


But I test curl -s
 

 

I use 1 central server only..

I even used a new license, still the same. The error message remains the same "Already registered" I no longer understand anything

Did you by any chance reinstall your Centreon at some point? Did you change the host machine?

no I didn't change anything
Normally when I add the token, I should receive a file named epp.license in the /etc/centreon/license.d/ directory but this is not the case. I sent the print to Sophie from centreon. 
But it seems to me that she didn't understand.

Hello @Ugo,

Did you use a second token after registering the server with a first token?

Hello,

Yes, I use a second token. No work..
I had to reinstall centreon, and it works perfectly :)

 

 

I close this topic, without resolution

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