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problem with token registration

  • August 25, 2023
  • 1 reply
  • 195 views

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Following an aborted attempt to migrate to debian, I restored my initial environment under CentOS7.

but despite unregistering the token on the debian platform, the registration of my platform under CentOS is no longer correct.
    
I checked the similarity of the fingerprint and the "epp.license" file

the command "curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription'"
returns "{"message": "Authentication required"}".

and in the file "/var/log/centreon/license-manager.log" I find the following message 
[RestNotFoundException] https://api.imp.centreon.com/v2/license-manager/instance/subscription : {"message", "No subscription found."}

the command "rpm -qa | grep centreon-web" returns :
centreon-web-22.10.11-1.el7.noarch

the platform recognises a licence end date of 21/12/9999, but the "ADD TOKEN" button is replaced by "Choose Subscription" and so I can no longer view the licence, unregister/reregister the token, or update the plugins.

I'm lost

Best answer by lpinsivy

Hi @elb can you send me your fingerprint in PM please?

1 reply

lpinsivy
Centreonian
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  • Centreonian
  • Answer
  • August 28, 2023

Hi @elb can you send me your fingerprint in PM please?