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Pas d'alertes en mode CMA Agent initiated

  • June 22, 2026
  • 8 replies
  • 57 views

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Bonjour

Un serveur Windows supervisé en mode Agent initiated ne répondait plus. Le ping répondait toujours mais l'agent CMA ne poussait plus aucune donnée. Aucune alerte n'a été générée dans Centreon pendant 3h41 (jusqu’au redémarrage du serveur)

  • Le poller fonctionnait normalement pendant la panne (d'autres serveurs continuaient à être supervisés)
  • Les logs centengine montrent le dernier check passif à 06:00:36 et aucune activité sur cet hôte jusqu'à 09:41:36, sans aucune ligne de type freshness ou alerte entre les deux

Pourquoi aucune alerte ou de changement d'état sans données ? Est-ce un comportement normal en mode Agent initiated ?

 

 

Merci

 

Best answer by fmattes

@fmattes Here ?

Thanks

That’s it, don’t forget to export poller configuration

8 replies

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  • Builder **
  • June 22, 2026

For me, that’s the main problem with the agent-initiated connection mode.

In a mode where the Poller monitors the host, the Poller always knows whether the monitored host is responding.


Here, the opposite is needed: the Poller should say to itself, “Wait a minute, I haven’t received any information for x minutes,” so there must be a problem, and then set the service to “Unknown.”


Perhaps it’s possible to achieve this behavior by using the “Freshness Control options” with a command on the service that returns an “Unknown” status.

 

(auto translated)


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  • Author
  • Steward *
  • June 22, 2026

Ce qui est étrange c’est que ce ne soit pas déjà pris en compte de base.

Avec une connexion poller initiated, le contrôle devrait se faire sinon cela casse toute la dynamique de monitoring.


fmattes
Centreonian
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  • Centreonian
  • June 22, 2026

Hi,

You can use freshness to answer your need.

It should be activated by default, an issue is currently being fixed.

You can activate it for each poller in configuration → pollers → engine configuration : 

Service Freshness Check and Host Freshness Check options must be enabled


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  • Author
  • Steward *
  • June 22, 2026

@fmattes Here ?

Thanks


fmattes
Centreonian
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  • Centreonian
  • Answer
  • June 22, 2026

@fmattes Here ?

Thanks

That’s it, don’t forget to export poller configuration


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  • Author
  • Steward *
  • June 22, 2026

An advice for the best config to put ?

Thanks


fmattes
Centreonian
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  • Centreonian
  • June 22, 2026

An advice for the best config to put ?

Thanks

It depends on your check intervals. You can put 2 or 3*check interval (ie : 120s for 1 minute check interval)


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  • Author
  • Steward *
  • June 22, 2026

@fmattes Thanks a LOT for the fast reply