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Question

Not able to access Loyalty program

  • December 1, 2025
  • 2 replies
  • 18 views
P
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Hello,

i have a problem to access portal loyalty program

 

SSL error

MismatchCert (Hostname mismatch) Blocked by SSL_HOST_MISMATCH

The destination customerio.panopli.co is not reachable.
Contact your IT administrator with the following error:

mode='CLIENT', lname='st-gateway-proxy', rip='34.120.129.162', rp='443', oip='', op='0', lip='163.116.174.21', lp='25792', sni='customerio.panopli.co', fd='273750', Hostname 'customerio.panopli.co' didn't match certificate info, issuer='/C=US/O=Let's Encrypt/CN=R12', subject='/CN=*.customer.io', notbefore='Oct 7 04:23:41 2025 GMT', notafter='Jan 5 04:23:40 2026 GMT', serial='067F9701D1D8BD09149425CA9E996FA206F2', altnames='DNS:*.customer.io, DNS:customer.io'

    2 replies

    fgbetokpanou
    Centreonian
    Forum|alt.badge.img+11
    • fgbetokpanou
    • Centreonian
    • December 1, 2025

    ​@Patrick, Are you still experiencing difficulties accessing the shop?
    If so, could you please try again and make sure you are using the same email address associated with your The Watch account? Let me know if the issue persists, I’ll be happy to help.

    Here to help you enjoy your experience on The Watch ¯\_ (ツ) _/¯
    P
    Forum|alt.badge.img+4
    • Patrick
    • Author
    • Steward *
    • December 1, 2025

    Hi, 

    I just tried but the same error SSL

    MismatchCert (Hostname mismatch) Blocked by SSL_HOST_MISMATCH

    The destination customerio.panopli.co is not reachable.
    Contact your IT administrator with the following error:

    mode='CLIENT', lname='st-gateway-proxy', rip='34.120.129.162', rp='443', oip='', op='0', lip='163.116.174.21', lp='15686', sni='customerio.panopli.co', fd='184464', Hostname 'customerio.panopli.co' didn't match certificate info, issuer='/C=US/O=Let's Encrypt/CN=R12', subject='/CN=*.customer.io', notbefore='Oct 7 04:23:41 2025 GMT', notafter='Jan 5 04:23:40 2026 GMT', serial='067F9701D1D8BD09149425CA9E996FA206F2', altnames='DNS:*.customer.io, DNS:customer.io'

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