​@Patrick, Are you still experiencing difficulties accessing the shop?
If so, could you please try again and make sure you are using the same email address associated with your The Watch account? Let me know if the issue persists, I’ll be happy to help.

Hi, 

I just tried but the same error SSL

MismatchCert (Hostname mismatch) Blocked by SSL_HOST_MISMATCH

The destination customerio.panopli.co is not reachable.
Contact your IT administrator with the following error:

mode='CLIENT', lname='st-gateway-proxy', rip='34.120.129.162', rp='443', oip='', op='0', lip='163.116.174.21', lp='15686', sni='customerio.panopli.co', fd='184464', Hostname 'customerio.panopli.co' didn't match certificate info, issuer='/C=US/O=Let's Encrypt/CN=R12', subject='/CN=*.customer.io', notbefore='Oct 7 04:23:41 2025 GMT', notafter='Jan 5 04:23:40 2026 GMT', serial='067F9701D1D8BD09149425CA9E996FA206F2', altnames='DNS:*.customer.io, DNS:customer.io'

Just letting you know that I’m currently looking into your case. I’ll get back to you as soon as I have more information.

Hi,

I’ve encountered the same problem, probably du by policy security config of our proxy. Using non-professional device, it’s ok.