We are on Centreon 23.04 wtih some pollers.
If the hosts is UP we never receive UNKNOWN notification as desired on our configurations.
When the hosts is down (soft or hard I don’t know for now), the services send notifications for UNKNOWN stats, this is unwanted by the configurations do on users notifications option and on the services-models.
the service W are configured by the service-model X
for sending notification to groupe of user Y of which Z1 and Z2 are members.
The service W is configured like this :
Notification enabled : default
Linked Contact Groups : - ( nothing selected )
Notification options : - ( nothing selected )
The service-model X is configured like this :
Notification enabled : yes
Linked Contact Groups : groupe of user Y
Notification options : Warning, Critical, Recovery
The groupe of user Y includes the user Z1 and user Z2
The user Z1 is configured like this :
Service notification options : Critical
The user Z2 is configured like this :
Service notification options : Warning, Critical, Recovery
Everting work fine with services notifications when the hosts is UP ( i.e. we do not receive UNKNOWN ) but when the host is down we receive UNKNOWN notifications for is services.
Do you know why the configurations of users-notification-options and services-notification-options are ignored when the host is down ?
Do you know why the pollers continues to send service-notification about a down host ?
Do you know why the pollers continues to check service on a down host ?
Thanks a lot.