Question

Unwanted UNKNOWN service notification when host DOWN

  • 18 October 2023
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Hello all,

We are on Centreon 23.04 wtih some pollers.

If the hosts is UP we never receive UNKNOWN notification as desired on our configurations.

but,

When the hosts is down (soft or hard I don’t know for now), the services send notifications for UNKNOWN stats, this is unwanted by the configurations do on users notifications option and on the services-models.

 

for exemple,

the service W are configured by the service-model X

for sending notification to groupe of user Y of which Z1 and Z2 are members.

 

The service W is configured like this :

    Notification enabled : default
    Linked Contact Groups : - ( nothing selected )
    Notification options : - ( nothing selected )

 

The service-model X is configured like this :

    Notification enabled : yes
    Linked Contact Groups :  groupe of user Y
    Notification options : Warning, Critical, Recovery

 

The groupe of user Y includes the user Z1 and user Z2
 

The user Z1 is configured like this :
        Service notification options : Critical


The user Z2 is configured like this :
        Service notification options : Warning, Critical, Recovery

 

Everting work fine with services notifications when the hosts is UP ( i.e. we do not receive UNKNOWN ) but when the host is down we receive UNKNOWN notifications for is services.

 

Do you know why the configurations of users-notification-options and services-notification-options are ignored when the host is down ?

Do you know why the pollers continues to send service-notification about a down host ?

Do you know why the pollers continues to check service on a down host ?

 

Thanks a lot.


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