Hello,
We're using Centreon 21.04 and open-tickets module. When we have to open a ticket, we have to leave resource status page, to go to a custom view with open-tickets widget and to open the ticket there.
It would be very useful for us to be able to open a ticket from the same page. I mean, I can select a service and I have a menu where I can ‘acknowledge’, ‘set a downtime’, ‘disacknowledge’, ‘add a comment’...Why can’t I open a ticket just from here? Whay can’t I have a button to open a ticket?
My users would work in just one window. Now they have to change from one to another, and when you manage more than 12.000 hosts, it is not very friendly.
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Persona: Operators.
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Problem to solve: it’s not exacly a problem, but it would easy operators’ work.
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Expected outcome: confortability when working.
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Potential solutions: it may be as completed as you want:
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To be able to open the ticket from ‘resource status’ page (menu option/button option)
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To be able to filter by ticket id (is there or isn’t an open ticket, if yes, can I filter by id)
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Thanks,
Albert
