Hello,
If we referred on ITIL, the problem term means the cause of one or multiple incident recursive or not.
It could be known (if we haven't yet found a solution) or not if it's new.
Generally, the IT monitoring give events who are not yet qualified of an incident and no more problems.
It should be good to have global ITIL approach around centreon ( Web UI, Training, etc...)
For example, in the training sessions we talk about problems, incidents and events here or there. All of this always referring to alerts raised by Centreon. This can lead to confusion.
During the presentation of Resource Status, we talk about “event tray”, it seems to be the good language.
In fact, problem term is principally present in dropdown list filter on “Resource status” and legacy pages “Service Monitoring”.
Persona: All users of Centreon and all IT services who work around Centreon with ITSM or CMDB softwares (and so much)
Problem to solve: have a common language all time of usage of centreon since training to production usage
Expected outcome: a better experience around Centreon
Potential solutions: Replace the term "problem" (and, if applicable, "incident") by event term on the web interface (and on trainings and docs as far as possible).
See below for example where we can find problem term:
