Hi, I applied an event_handler to create tickets via REST API. It works very well, but I wonder if it is possible to turn all services to Pending, this way, if a service turns critical I can get a ticket.
I applied the event handler in every service template I use.
PD: I can’t put this ticket to “Question”. If I try this is the problem it shows me “You haven't selected a category”
Declined
Is it posible to turn all services to pending?
+7
+21Hi
event handler must be executed in non-ok status on SOFT state to try to solve problem. If problem persists, the status should be non-ok in HARD state in order to execute notification process.
So may be you need to change “retry check interval” and “max check attempt”
+21New→Declined
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.