+6Hi, when I open a host's ticket via open-tickets using dashboard or via notification connector centreon_notification_centreon_opentickets_api.pl , only the host receives the ACK, even though the default acknowledgement configuration is set to “acknowledge services attached to the host”.
My idea is to make the open-tickets ACK to respect the default acknowledgement configuration for hosts, or this parameter should be configurable within the provider rule.
+18
+21Hi
There is a difference between acknowledging a host and its services versus acknowledging a host because a ticket was created.
I would therefore prefer to add an option to the rule.
What message should be used for acknowledging services? "Acknowledged following ticket creation for the host"?
Regards,
+21+6Hi
There is a difference between acknowledging a host and its services versus acknowledging a host because a ticket was created.
I would therefore prefer to add an option to the rule.
What message should be used for acknowledging services? "Acknowledged following ticket creation for the host"?
Regards,
Your sugestion is great! If possible also add ticket# in message.
Thanks!
+6This PR seems to solve this Idea:
https://github.com/centreon/centreon/commit/824556727b24bacd2f733c10aa1ca51402a6e3ca
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