OpenTicket: Automatically remove alerts for probes that have returned to OK status.

Hi,

You can create a notification commands (for hosts and services) for a dedicated Open Ticket Rule to close automatically ticket if your ITSM have an dedicated endpoint:

For hosts:

$CENTREONPLUGINS$/centreon_notification_centreon_opentickets_api.pl --plugin=notification::centreon::opentickets::api::plugin --mode=close-host --rule-name="<name_of_rule>" --host-id=$HOSTID$ --api-hostname=localhost --url-path='/centreon/api/' --api-port=80 --api-proto=http --api-username=<API_Centreon_username> --api-password=<API_Centreon_userpassword>

For services:

$CENTREONPLUGINS$/centreon_notification_centreon_opentickets_api.pl --plugin=notification::centreon::opentickets::api::plugin --mode=close-service --rule-name="<name_of_rule>" --host-id=$HOSTID$ ----service-id=$SERVICEID$ --api-hostname=localhost --url-path='/centreon/api/' --api-port=80 --api-proto=http --api-username=<API_Centreon_username> --api-password=<API_Centreon_userpassword>

Don’t forget to change <name_of_rule> and all API parameters

@maxmia have you tried the solution proposed above?

Hello,

the command indeed works well and allows closing the tickets in Open Ticket. However, the triggering part is not optimal. By placing the command in the 'Event Handler' and checking only 'Recovery' in the 'Notifications' tab, the command seems to execute at each restart of the poller.

This seems to force us to use a script triggered by the 'Event Handler'. With 35k services, we have concerns about the feasibility of this mechanism in production, especially regarding the number of API calls it could generate.

Hi @maxmia why did you choose event handler command and not a notification command ?

Hi,

thx for the support.

I just created a user 'autoclose', on which I set a notification on 'recovery', with the latter launching my command 'Cmd-Autoclose'. By enabling recovery notifications on all my services and setting 'autoclose' as an 'implied contact', it seems to work.

Is this the correct method?

There is still a warning issue during the export/reload of the pollers, which gives me the warning 'Warning: Service recovery notification option for contact 'Autoclose' doesn't make any sense - specify critical and/or warning options as well'

Hi @maxmia Your method is correct.

Do not take this warning message into account.

It’s all good. Thx