+5Hello everyone,
I ask for your help...
I've configured notifications to automatically open tickets (via open-ticket).
To test, I set up a notification with the following command:
And I also enabled the email delivery option.
In the logs, I can see both notifications going through, but I only see the email command being executed.
My open ticket command isn't being executed. Does anyone have any ideas?
Thank you very much for your help.
Best answer by rpj
To provide feedback, we found that the variables were incorrect:
Here's the working command:
$CENTREONPLUGINS$/centreon_notification_centreon_opentickets_api.pl --mode=open-service --api-hostname=****** --api-username=****** --api-password='******' --rule-name=***** --host-id=$HOSTID$ --service-id=$SERVICEID$ --service-state=$SERVICESTATE$ --service-output="$SERVICEOUTPUT$"
have you tried running that command manually from the ssh shell, “su - centreon-engine” and filling in the value manually with --debug, to see if it works “as is” (just use random value for IDs, state and output)
I don’t want so say anything wrong but “open ticket” needs a configuration for whatever “ticketting software” you use, and you must define a rule for using the api of the ticketting software (otrs, service now, other?)
+5To provide feedback, we found that the variables were incorrect:
Here's the working command:
$CENTREONPLUGINS$/centreon_notification_centreon_opentickets_api.pl --mode=open-service --api-hostname=****** --api-username=****** --api-password='******' --rule-name=***** --host-id=$HOSTID$ --service-id=$SERVICEID$ --service-state=$SERVICESTATE$ --service-output="$SERVICEOUTPUT$"
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