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advanced licence activation check ? / lost access to plugin pack

  • April 24, 2023
  • 9 replies
  • 365 views

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Hello,

I’ve just subscribed a IT_250 license then I tried to activate it on my centreon 22.04.12 on Centos.

the license file uploaded successfully and has the good rights in  /etc/centreon/license.d/

but no licence information in Administration > Extensions > Manager

the plugin pack list is empty.

 

i only have this link :How To - Install licenses – Centreon (not very usefull)

 

 

any ideas welcome….

 

 

Best answer by MichaelW

Ok, so the plugin pack repo is installed. Now, you must install the plugins packs themselves.

To verify if some packs are installed:

 

rpm -qa centreon-pack*

If you have no return like this :

Install all the plugins packs.

 

yum install centreon-pack*

 

9 replies

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  • Steward **
  • April 24, 2023

Hi,

You can have the licence status on Administration/Extension/Manager, on the AutoDiscovery extension

For example, with my IT-100 test server:

 


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  • Author
  • Steward **
  • April 24, 2023

Thanks for your message,

Yes i got something similar, the strange thing is the plugin pack system which stop working.

On IT 100 you have a button “show license”  i’m wondering why i don’t have it for for an IT 250.

and a way to recover the pluginpack system ?

 


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  • Steward **
  • April 24, 2023

Your server fingerprint is always the same ?


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  • Author
  • Steward **
  • April 24, 2023

yes !


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  • Steward **
  • April 24, 2023

Some verifications:

  • Do you have a proxy to access internet ?

If you have a proxy, set the address and port on Administration/Parameters/Centreon Web, proxy URL

  • Do you have these 2 extensions

I’m not sure for IT-250, cause I have an EPP licence, but I suppose that If you have a licence file like me, you have an Offline licence, like my EPP, not an Online licence like IT-100.

If it’s an Offline licence, you must have installed the repo for the plugins packs.

centreon-plugin-packs.repo

If not, you can download the repo file in you centreon account. Then install the plugin-pack.

 

But before that, we must be sure that IT-250 is an Offline licence, not Online licence.

If someone from the centreon staff can answer this 😋


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  • Author
  • Steward **
  • April 24, 2023

This sounds right !

I have an EPP too, after openning the license i confirm it’s an offline license:

  "environment": "Production",
    "mode": "offline"

Yes, i’ve got many extensions:

 

No proxy, i just want to migrate from IT-100 to IT-250.

 

I’m on Centos 7 so:

I did the yum install  https://yum.centreon.com/plugin-packs/2……/RPMS/centreon-plugin-packs-release-22.04-3.el7.centos.noarch.rpm

Installed:
  centreon-plugin-packs-release.noarch 0:22.04-3.el7.centos
 

but nothing  in plugin list:

 

 

Thanks a lot for your help.


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  • Steward **
  • Answer
  • April 24, 2023

Ok, so the plugin pack repo is installed. Now, you must install the plugins packs themselves.

To verify if some packs are installed:

 

rpm -qa centreon-pack*

If you have no return like this :

Install all the plugins packs.

 

yum install centreon-pack*

 


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  • Author
  • Steward **
  • April 24, 2023

thks again !

the “rpm -qa centreon-pack*” return nothing.

 

“yum install centreon-pack*” => installed a lot of stuff :-D

 

and bingo !

 

 

But i did not understand why when migrating from IT-100 online to IT-250 offline i’ve got to change the repo ?

A last question: If i got to do this for the plugin system, does i need to do it for other repo ?

 

 


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  • Steward **
  • April 24, 2023

IT-100 is an Online licence ( IMP ), there is no plugin packs repo, the plugin pack list is displayed if your IT-100 account is valid and your internet connexion too.

You only need to do this for plugins-pack repo.