Centreon: Issue Monitoring a Windows Service with a Specific Template

can somebody help me please when i desactivate the service on my windows VM nothing happen it still says the service is OK but it’s not ? Does somebody already haved this probleme before ? Thank you 

hello

there is a problem with windows SNMP and services, it’s a problem with windows and snmp, and the fact that the information about which service is running or not is not refreshed correctly

(windows stopped supporting snmp with windows 2012, I made a few thread here about that)

as an alternative you could try to use the check “process” to see if the process is running (a windows serivce is a process .exe, and in your case it’s not a “svchost.exe”, check if your windows machine has a single process for “vaultsvc”, you can get the process name in the service detail in windows)

the service template is 

OS-Windows-SNMP-Processes-Name

here is a thread here where you can see how to setup the check with how to input the correct macro

Windows SNMP check process | Community

other alternative, use an agent (nsclient, or wsman), with these you have a reliable way to check windows services by name.

Hi,

SERVICENAME macro is a regexp on the service DISPLAY_NAME not on the SERVICE_NAME.

For example, the DHCP Server service :

1. sc query :

2. Centreon service :

Regards

I want to monitor only virtual machines running Windows Server 2019. I have multiple service checks to monitor independently, but they all face the same issue: no reaction, whether the service is stopped or running. I also tested, as you suggested, with the DHCP Server service, but I only get a simple "OK" without any additional information.

The checks I am monitoring:

It works if you only fill in the macros SERVICE_NAME and CRITICALACTIVE as my first screenshot :

Windows SNMP service only returns services that are automatically started. Manual services are not returned.

No it dont works it says services actives 0 and put it in critical but the service is active so i don’t understand how i can monitor all my windows service i didn’t find a solution who work for the moment.

hello

I gave an answer above, either check the process (.exe) with the snmp check process, or use a non snmp agent like nsclient

checking the processes is limited as you can’t differentiate all the “svchost.exe” which are used for most a lot of system services, but in the list you gave above, most are non-system services and have a dedicated process

snmp and windows services is not working correctly as windows is not updating the information when a service is not running

 ok thank you but can you tell me exactly what and where i should put something. 

Hi ​@Maxime3211,

Can you show us the command that appears in the details panel of the monitoring view and its result when you run it as centreon-engine user with --verbose and --debug options added ?

Salut ​@omercier  Alors j’utilise --verbose et j’ai testé pas mal de technique mais aucune de concrète … 

Hi ​@Maxime3211, the goal of my question was to learn what the command actually looked like and what the debug output was, I cannot help you much without it.

I have an intuition though: VaultSvc is not the services Display Name, which is presumably Credential Manager.​

As ​@cb58 told you:

​

Hi ​@omercier i will show you all the config. 

i also tested with the template OS-Windows-Process

in service VM 

Right click more details 

Hi,

As it has been said earlier VaultSvc is not the Display Name of your service.

If you have a Centreon IT license, you may use the Service Discovery feature that will help you configure your monitoring.

If you don’t, then if you have a look at the screenshot you sent, the display name of your service is Gestionnaire d’informations d’identification.

As the single quotes may cause issues in the command line, I suggest you write Gestionnaire d.informations d.identification in the SERVICENAME macro in your configuration, and it should work.