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Question

error while configuring ITSM JIRA

  • June 11, 2026
  • 1 reply
  • 2 views

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Hello,

IF someone can help me!!
I want to configure centreon to be able to open ticket on jira software but i have this error

version: Centreon 25.10.10


Open Ticket rule save - update failed : Error while executing the insert query : Error while executing the statement : SQLSTATE[42S22]: Column not found: 1054 Unknown column 'provider_name' in 'INSERT INTO'

 

1 reply

Adrien Morais-Mestre
Centreonian
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Hi ​@souskh,

You are missing a column provider_name from centreon.mod_open_tickets_rule.

Have you updated your centreon-open-tickets module through the packaging system and also through the web interface in the Extension → Manager page ?

Regards