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Question

monitoring Salesforce instance

  • Nov 2, 2023 12:13 PM UTC
  • 2 replies
  • 132 views

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Hi,
we are using this plugin:
https://docs.centreon.com/pp/integrations/plugin-packs/procedures/applications-salesforce-restapi/

This work well but when it come for  “incident” there’s no change of status.
Example:

/usr/lib/centreon/plugins//centreon_salesforce_restapi.pl --plugin=apps::salesforce::restapi::plugin --mode=sfdc-instance --hostname='api.status.salesforce.com'  --instance='xxxxxxxx' --alias --verbose


OK: Salesforce 'xxxxxxxx' instance status is 'OK' (active:'1') , 2 incidents currently | 'xxxxxxxx#salesforce.incident.current.count'=2;;;0;
Salesforce 'xxxxxxxx' instance status is 'OK' (active:'1') , 2 incidents currently

2 incidents, styatus ok.
There is a way to have, for example, a warning in this type of cases?
Maybe there is but we can't figure out how.
We noticed this because today our Salesforce instance was experiencing severe slowdowns and problems. Checking the official  dashboard of
SF here “status.salesforce.com/products/all” actually our area was interested.
But on centreon, despite the reported incidents, the status was ok.

Anyway, thank you in advance.
Emanuele

2 replies

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  • Steward *
  • Dec 11, 2023 3:55 PM UTC
Hi,I have the same problem, were you able to find a solution?

 

Benoit

 


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  • Author
  • Steward ***
  • Dec 14, 2023 4:59 PM UTC
Hi,I have the same problem, were you able to find a solution?

 

Benoit

 


Unfortunately no.