openticket 25.10.1 and centreon 25.10.5

HI ​@anthonys , telemetry was a custom provider?

If yes, you need to backup it before to perform update => https://docs.centreon.com/docs/alerts-notifications/ticketing-install/#creating-a-backup-of-your-custom-open-ticket-provider-configurations

Execute the following SQL request on ‘centreon’ configuration db:

SELECT alias, provider_id FROM mod_open_tickets_rule;

Then edit /usr/share/centreon/www/modules/centreon-open-tickets/providers/register.php file and add your missing provider.

Hello, thank you for your response.

This is not a custom provider, it is a host for which I’m trying to create a ticket.
I’m using glpirestapi, provider id 11:

in /usr/share/centreon/www/modules/centreon-open-tickets/providers/register.php

$register_providers['GlpiRestApi'] = 11;

Here is the content of the table:

SELECT alias, provider_id FROM mod_open_tickets_rule;

Result:

+---------------+-------------+| alias         | provider_id |+---------------+-------------+| testanthony   |          11 || testanthony_1 |          11 |+---------------+-------------+

Ok,

Can you check /var/log/centreon/centreon-web.log file if you have warning or error when you create a ticket?

Yes, there are no new messages in /var/log/centreon/centreon-web.log during the ticket creation test.

and in /var/log/php-fpm/centreon-error.log or /var/log/centreon/sql-error.log?