Hi,
Has someone already tried to use the Open-Tickets Plugin (Used to create tickets to a provider like ITSM, or JIRA).
I installed it and created a first rule.
But when I try to add the Widget (In Custom View) : I always get the error “Please create a rule first”.
The documentation I followed is this one : Configuration | Centreon Documentation
Thanks a lot
Best answer by ponchoh
Can you share the following, please anonymize as needed:
/var/log/php-fpm/centreon-error.log
Finally the result of these queries
under your centreon DB
MariaDB [centreon]> show tables like '%open%';
MariaDB [centreon]> select * from modules_informations where name='centreon-open-tickets'\G
under your centreon_storage DB
MariaDB [centreon_storage]> show tables like '%open%';
+14Hallo
Thank you !
Yes I did all this … but when I click on the Configuration icon … I only see Filters I don’t have any ‘Rule’ dropdown menu …. Thus I am not able to select the Rule: see the secreenshot
+14Can you share the following, please anonymize as needed:
/var/log/php-fpm/centreon-error.log
Finally the result of these queries
under your centreon DB
MariaDB [centreon]> show tables like '%open%';
MariaDB [centreon]> select * from modules_informations where name='centreon-open-tickets'\G
under your centreon_storage DB
MariaDB [centreon_storage]> show tables like '%open%';
Hi,
Seems my centreon-error.log file doesn’t report any event when I create an ‘Open-Tickets’ widget, or when I try to configure it.
ON centreon DB:
show tables like '%open%'; :
mod_open_tickets_form_clone |
| mod_open_tickets_form_value |
| mod_open_tickets_rule |
select * from modules_informations where name='centreon-open-tickets'\G :
id: 7
name: centreon-open-tickets
rname: Centreon Open Tickets
mod_release: 21.10.0
is_removeable: 1
infos: Centreon Open Tickets is a community module developed to create tickets to your favorite ITSM tools using API.
Once done provider configuration, the module allows for an operator to create tickets for hosts and services in a non-ok state using a dedicated widget. Indeed, a button associated with each host or service allows you to connect to the API and create the ticket while offering the possibility to acknowledge at the same time the object.
Regarding the widget configuration, it is possible to see the created tickets by presenting tickets ID and date of creation of these.
author: Centreon
svc_tools: NULL
host_tools: NULL
ON centreon_storage DB:
show tables like '%open%' :
| mod_open_tickets |
| mod_open_tickets_data |
| mod_open_tickets_link |
+14This being a new install for OT, can you remove both the module and widget from “Administration > Extensions > Manager” and install them again. Make sure you install the “Module” first, once done the “Widget”.
Let us know 🙂
Hi,
Thank you it is working well !
I can now see the droplist to choose the rule.
Now I an facing an issue to make it work with JIRA : when I open a Ticket, It Get
| Jira project | 403 code error |
| Jira priority | 403 code error |
| Jira assignee | 403 code error |
| Jira issue type | 403 code error |
Error code may vary : 401 or 404
But this is another point ,,,,
Thanks again
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