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Using Centreon IT Edition v20.10.2, I’m simply trying to access the plugins page in the UI, and trying to view my license status and it times out with an error. When I look in the license-manager.log log, I see this:

2022-02-09 10:43|0|0|0RestNotFoundException] https://api.imp.centreon.com/v2/auth/instance : Page not found
2022-02-09 10:43|0|0|0RestNotFoundException] https://api.imp.centreon.com/v2/auth/instance : Page not found
2022-02-09 10:44|0|0|0RestNotFoundException] https://api.imp.centreon.com/v2/auth/instance : Page not found
2022-02-09 10:45|0|0|0RestNotFoundException] https://api.imp.centreon.com/v2/license-manager/instance/subscription : Page not found

Is this a problem with their site or something broke in v20.10.2?

It seems to be back up now, but I’d still like to know it it was an actual issue with api.imp.centreon.com or if it was something induced from our end, any way to confirm that?

Hello,

 

There are no incident from you sides.

 

Can you try the following commands on the Centreon Cental server?

The dig command validate the DNS resolution and the curl command validate if you server can access to the API.

dig api.imp.centreon.com

curl -v https://api.imp.centreon.com/api/monitoring

Hello,

 

There are no incident from you sides.

 

Can you try the following commands on the Centreon Cental server?

The dig command validate the DNS resolution and the curl command validate if you server can access to the API.

dig api.imp.centreon.com

curl -v https://api.imp.centreon.com/api/monitoring

Like I mentioned, it’s ok now, but I did the same while I had the issue and it resolved fine, but the API was returning errors, leading me to believe it was maintenance on Centreon’s side.

Hello,

On your side, we have received no alarm about this service.

We will improve the observability of this service. We work on a status page for our services.

Thanks for your feedback.

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