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UNKNOWN: No entry found (maybe you should reload cache file)

Intence-Tech
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Hello community!
I'm on version 21.10.

On the Centreon web interface I have many services like (Disk-Global, Packet-Errors-Global and Traffic-Global) that return the following error message:

UNKNOWN: No entry found (maybe you should reload cache file)

However, if I run these same commands from the console all the statuses are OK.


Moreover, when I launch a check from the web interface I have the following message:
Oops, something went wrong

I specify that I checked the rights of the folder and files /var/lib/centreon/centplugins and that everyone belongs to centreon (folder) and centreon-engine (files).

What to do ?

Best answer by Intence-Tech

My centreon server being virtualized and the disks configured in LVM I followed this tutorial to extend my partition /dev/sda2 in order to extend the mount /var/lib/centreon : Link

11:38:03 root@centreon-21:~# lsblk
NAME                                                   MAJ:MIN RM  SIZE RO TYPE MOUNTPOINT
sda                                                      8:0    0   70G  0 disk
├─sda1                                                   8:1    0 1000M  0 part /boot
└─sda2                                                   8:2    0   69G  0 part
  ├─centos_centreon--central-root                      253:0    0   20G  0 lvm  /
  ├─centos_centreon--central-swap                      253:1    0    4G  0 lvm  [SWAP]
  ├─centos_centreon--central-var_cache_centreon_backup 253:2    0    5G  0 lvm  /var/cache/centreon/backup
  ├─centos_centreon--central-var_lib_centreon          253:3    0   11G  0 lvm  /var/lib/centreon
  ├─centos_centreon--central-var_lib_centreon--broker  253:4    0    5G  0 lvm  /var/lib/centreon-broker
  ├─centos_centreon--central-var_lib_mysql             253:5    0   16G  0 lvm  /var/lib/mysql
  └─centos_centreon--central-var_log                   253:6    0   10G  0 lvm  /var/log

After that I had to restart the server and delete the contents of /var/lib/centreon/centplugins one last time in order to regain normal behavior.

Thank’s to @kduret, as well as qgarnier and Sims24 who helped me from the Centreon Slack.

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kduret
Centreonian
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  • kduret
  • Centreonian
  • June 14, 2022

Hi !

Can you get the executed command line from the details panel of the service in “Monitoring > Resource Status” ?

Then, execute the following command line : su - centreon-engine -c “<command>”

You should reproduce the issue.

Intence-Tech
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This is indeed what is happening :O

 

12:48:20 root@centreon-21:/var/lib/centreon/centplugins# /usr/lib/centreon/plugins/centreon_linux_snmp.pl --plugin=os::linux::snmp::plugin --mode=interfaces --hostname=10.0.0.xxxxx --snmp-version='2c' --snmp-community='xxxxx'  --interface='.*' --name --add-status --add-errors --critical-status='' --warning-in-discard='' --critical-in-discard='' --warning-out-discard='' --critical-out-discard='' --warning-in-error='' --critical-in-error='' --warning-out-error='' --critical-out-error='' --verbose
OK: All interfaces are ok



12:48:37 root@centreon-21:/var/lib/centreon/centplugins# su - centreon-engine -c "/usr/lib/centreon/plugins/centreon_linux_snmp.pl --plugin=os::linux::snmp::plugin --mode=interfaces --hostname=10.0.0.xxxxx --snmp-version='2c' --snmp-community='xxxxx'  --interface='.*' --name --add-status --add-errors --critical-status='' --warning-in-discard='' --critical-in-discard='' --warning-out-discard='' --critical-out-discard='' --warning-in-error='' --critical-in-error='' --warning-out-error='' --critical-out-error='' --verbose"
UNKNOWN: No entry found (maybe you should reload cache file)

 

Intence-Tech
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But not for all 

12:44:25 root@centreon-21:/var/lib/centreon/centplugins# /usr/lib/centreon/plugins/centreon_linux_snmp.pl --plugin=os::linux::snmp::plugin --mode=interfaces --hostname=10.0.0.xxxxx --snmp-version='2c' --snmp-community='xxxxx'  --interface='.*' --name --add-status --add-traffic --critical-status='' --warning-in-traffic='80' --critical-in-traffic='90' --warning-out-traffic='80' --critical-out-traffic='90' --verbose
OK: All interfaces are ok | 'traffic_in_lo'=6138.67b/s;0:8000000;0:9000000;0;10000000 'traffic_out_lo'=6138.67b/s;0:8000000;0:9000000;0;10000000 'traffic_in_ens160'=5099.78b/s;0:8000000000;0:9000000000;0;10000000000 'traffic_out_ens160'=2858.67b/s;0:8000000000;0:9000000000;0;10000000000
Interface 'lo' Status : up (admin: up), Traffic In : 6.14Kb/s (0.06%), Traffic Out : 6.14Kb/s (0.06%)
Interface 'ens160' Status : up (admin: up), Traffic In : 5.10Kb/s (0.00%), Traffic Out : 2.86Kb/s (0.00%)


12:44:34 root@centreon-21:/var/lib/centreon/centplugins#  su - centreon-engine -c "/usr/lib/centreon/plugins/centreon_linux_snmp.pl --plugin=os::linux::snmp::plugin --mode=interfaces --hostname=10.0.0.xxxxx --snmp-version='2c' --snmp-community='xxxxx'  --interface='.*' --name --add-status --add-traffic --critical-status='' --warning-in-traffic='80' --critical-in-traffic='90' --warning-out-traffic='80' --critical-out-traffic='90' --verbose"
OK: All interfaces are ok | 'traffic_in_lo'=5088.00b/s;0:8000000;0:9000000;0;10000000 'traffic_out_lo'=5088.00b/s;0:8000000;0:9000000;0;10000000 'traffic_in_ens160'=7000.89b/s;0:8000000000;0:9000000000;0;10000000000 'traffic_out_ens160'=2943.11b/s;0:8000000000;0:9000000000;0;10000000000
Interface 'lo' Status : up (admin: up), Traffic In : 5.09Kb/s (0.05%), Traffic Out : 5.09Kb/s (0.05%)
Interface 'ens160' Status : up (admin: up), Traffic In : 7.00Kb/s (0.00%), Traffic Out : 2.94Kb/s (0.00%)

 

Intence-Tech
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I made some progress on the problem, it is indeed the cache files that cause me all my worries: unknown status, impossibility of rechecking a service from the web interface.

if I apply an rm -rf /var/lib/centreon/centplugins/* I have the ok status again for all of my services, the same goes for the recheck which starts again.

But when the cache files are recreated it makes the mess again.

So by creating a script that deletes files from /var/lib/centreon/centplugins in a loop I recovered the ok status of all my services.

But it's not clean at all to do like that, could centreon be prevented from writing cache files in this folder?

Intence-Tech
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The source of the problem was in free space :

df -h 
/dev/mapper/centos_centreon-var_lib_centreon            6,8G    6,4G     0 100% /var/lib/centreon


PROBLEM NOT SOLVED YET !
Do not close ticket please !

kduret
Centreonian
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  • kduret
  • Centreonian
  • June 15, 2022

Hi

 

You can specify an other cache directory with the option --statefile-dir=<new_dir>

 

if you have lot of services with metrics, check /var/lib/centreon/metrics is not full.

If yes, you will probably need to extend the disk.

Intence-Tech
Forum|alt.badge.img+5

My centreon server being virtualized and the disks configured in LVM I followed this tutorial to extend my partition /dev/sda2 in order to extend the mount /var/lib/centreon : Link

11:38:03 root@centreon-21:~# lsblk
NAME                                                   MAJ:MIN RM  SIZE RO TYPE MOUNTPOINT
sda                                                      8:0    0   70G  0 disk
├─sda1                                                   8:1    0 1000M  0 part /boot
└─sda2                                                   8:2    0   69G  0 part
  ├─centos_centreon--central-root                      253:0    0   20G  0 lvm  /
  ├─centos_centreon--central-swap                      253:1    0    4G  0 lvm  [SWAP]
  ├─centos_centreon--central-var_cache_centreon_backup 253:2    0    5G  0 lvm  /var/cache/centreon/backup
  ├─centos_centreon--central-var_lib_centreon          253:3    0   11G  0 lvm  /var/lib/centreon
  ├─centos_centreon--central-var_lib_centreon--broker  253:4    0    5G  0 lvm  /var/lib/centreon-broker
  ├─centos_centreon--central-var_lib_mysql             253:5    0   16G  0 lvm  /var/lib/mysql
  └─centos_centreon--central-var_log                   253:6    0   10G  0 lvm  /var/log

After that I had to restart the server and delete the contents of /var/lib/centreon/centplugins one last time in order to regain normal behavior.

Thank’s to @kduret, as well as qgarnier and Sims24 who helped me from the Centreon Slack.

kduret
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  • kduret
    kduret

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