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ERROR during host update after 25.10 upgrade (only on one user)

  • January 26, 2026
  • 10 replies
  • 90 views

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hello, i have updated my main server and all my pollers from 24.04 to 25.10 (with a Debian 11 to Debian 12 upgrade before).

The system seems to working well except my account : when i’m trying to update a host, i have this message : 

i have search in logs to found the error and i found something in /var/log/centreon/centreon-web.log

 

[2026-01-26T16:24:40+01:00] ERROR : Error during host/hostTemplate update | {"custom":{"hostId":771,"isTemplate":false,"exception":{"message":"Syntax error","trace":"#0 /usr/share/centreon/www/include/configuration/configObject/host/DB-Func.php(2978): json_decode()\n#1 /usr/share/centreon/www/include/configuration/configObject/host/DB-Func.php(2942): callHostApi()\n#2 /usr/share/centreon/www/include/configuration/configObject/host/DB-Func.php(2844): updateByApi()\n#3 /usr/share/centreon/www/include/configuration/configObject/host/formHost.php(1139): updateHostInAPI()\n#4 /usr/share/centreon/www/include/configuration/configObject/host/host.php(102): require_once('...')\n#5 /usr/share/centreon/www/main.get.php(277): include_once('...')\n#6 {main}"}},"exception":null,"default":{"request_infos":{"uri":"/centreon/main.get.php?p=60101","http_method":"POST","server":"centreon"}}}
 

i have tried to delete my account and recreate it → same issue

on my colleague computer → working well

is someone have an idea ? please help me 

 

10 replies

Sébastien
Centreonian
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  • Centreonian
  • January 26, 2026

Hello ​@didier_kik 

 

Could you please confirm which release?  apt list -i centreon-web

it’s 25.10.5 ?


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  • Author
  • Steward *
  • January 26, 2026

 


ponchoh
Centreonian
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  • Centreonian
  • January 26, 2026

Hello,

Some cache issue 

on my colleague computer → working well

 

Try on incognito/private on your machine. Wipe browsers cache.

Are you behind a proxy? maybe retaining the old version.

 

🤞


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  • Author
  • Steward *
  • January 27, 2026

hi, sorry, i was out of the company :

No proxy, and already tried in private mode, cache and temp cleaning… i’m lost


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Forum|alt.badge.img+2
  • Author
  • Steward *
  • January 27, 2026

they are talking a lot about symfony but it seems that i haven’t that service : 

 


Forum|alt.badge.img+11

they are talking a lot about symfony but it seems that i haven’t that service : 

 

Symfony isn’t a service, it’s the frontend framework used in PHP

It’s related to the cache reset procedure at Symfony cache causes an issue after performing an upgrade of Centreon | Community


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  • Author
  • Steward *
  • January 27, 2026

this post : 

 is 4 years old, i can’t found any folder / cache / files on my server

 


ponchoh
Centreonian
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  • Centreonian
  • January 27, 2026

Hello,

Thank you for the links ​@Alexandre Belhomme (will look into it) & ​@didier_kik 

 

yes we have two caches so far.

 

  • Browser, open developer (f12 most of the time) and right click on the reload or go to the network tab and check “Disable cache”
  • ​​​​​​​Symfony
    • su - apache -s /bin/bash -c "/usr/share/centreon/bin/console cache:clear"

Forum|alt.badge.img+2
  • Author
  • Steward *
  • January 28, 2026

thank you guys for your support, i have noted all the tips you have provided to me. The issue have diasppeared during trying some things … now it works but sorry, i don’t know what doing have unblock the situation.

Thanks for your help