+4Le message de fermeture de ticket dans Open Ticket devrait dépendre du provider parce que dans mon cas, j’utilise Service Now et la fermeture des tickets n’est pas comprise dans les options et les superviseurs sont confus à chaque fois qu’ils voient ce message :
+18I guess you mean “there should not be an option to close a ticket for providers that do not support it”?
+18+18
+4I think a different message should be displayed for each kind of provider depending on ticket can really be closed or not.
Do not change the message for those who can really be closed
Change the message for others like : “The ticket will not be closed by Centreon, be sure to close it.”
Thanks for your work
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