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Question

Services status unknown after update?

  • December 29, 2025
  • 2 replies
  • 34 views
M
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Hi,

I recently updated to version 24.10.15 from 24.10.14

I also updated some third party plugins at the same time.

Since that update I have had the problem that occassionally the services running the plugins (Dell iDRAC among others) are timed out after a while. Could be every other hour or after a day or two.

All services using those plugins are moved to “Unknown” with information “(Process Timeout)”

Restarting the poller in the GUI solves the problem but why is this happening and any solution?

Running the same plugin in the CLI works without any problems so it seems to be a poller issue.

 

OK: All 2 components are ok [2/2 psus]. | 'PSU1#hardware.powersupply.power.watt'=200W;;;0; 'PSU2#hardware.powersupply.power.watt'=180W;;;0; 'hardware.psu.count'=2;;;;
Checking poer supplies
power supply 'PSU1' status is 'ok' [instance: 1.1] [value: 200]
power supply 'PSU2' status is 'ok' [instance: 1.2] [value: 180]
 

 

    2 replies

    J
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    • jb.muela
    • Steward *
    • January 13, 2026

    I’ve had the same problem since the update.

    M
    Forum|alt.badge.img+2
    • midwintergates
    • Author
    • Steward *
    • January 13, 2026

    I’ve had the same problem since the update.

    Yeah trying to figure out what it is.

    I’ve made some changes to the engine configuration and have had some success. I’m still getting timeouts but not nearly as much as several hundred services going into status unknown.

    Timeouts still happen from time to time. No point going back to an older version now so I’ll try to live with this and see if I can improve it.

    Might also be a resource problem since our VM environment started crapping out before christmas. Currently waiting for memory repair on one of two hosts.

    So basically the environment our centreon is hosted on is a bit tight on resources and I’m currently on 2500 services and 500 hosts on 4 vCPU 16 GB ram with 1 central poller so might be that we are hitting some limit.

     

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