After upgrade 24.04 to 24.10 some modules require licence

HI @fvinancano_dtt, can you check that your fingerprint (“Administration > Extensions > Manager” > “Get fingerprint” button is the same that one present in /etc/centreon/license.d/epp.license).

Regards

The two values are the same

Ok and if you go to “Configuration > Hosts > discovery” or “Configuration > Monitoring Connector Manager” menus, do you have access?

For Discovery I get the “OOPS ! License invalid or expired”, but for “Monitoring Connector Manager” the page is fine and I see all the available connectors as normal.

Can you try to restart Apache and php-fpm processes:

systemctl restart httpd php-fpm

Still the same - this is an RHEL8 installation, it’s fully up-to-date

Can tou try to rename current license to force Centreon to download a new one:

mv /etc/centreon/license.d/epp.license /etc/centreon/license.d/epp.license.old

Then go to “Configuration > Hosts > Discovery” 

Is there a way to force it to download a new one as it’s still the same and I don’t see a new file?

You can go to “Administration > Extensions > Manager” to force to download new one.

That doesn’t seem to do anything. When I tail the license-manager.log file there is nothing new logged since last week. Is there somewhere else to check?

Hi @fvinancano_dtt can you send me by PM your fingerprint and your LKEY?

@fvinancano_dtt your information looks good.

Do you have error in following files when you access to “Configuration > Hosts > Discovery”:

• /var/log/centreon/license-manager.log
• /var/log/centreon/sql-error.log
• /var/log/centreon/centreon-web.log
• /var/log/php-fpm/centreon-error.log

Can you also check the rights on log files:

# ls -lah sql-error.log license-manager.log centreon-web.log
-rw-rw---- 1 apache apache  10K Nov 13 11:05 centreon-web.log
-rw-r--r-- 1 apache apache  27K Oct 31 13:27 license-manager.log
-rw-r--r-- 1 apache apache 2.2M Nov 13 11:52 sql-error.log

# ls -lah /var/log/php-fpm/centreon-error.log
-rw-r--r-- 1 apache apache 27K Nov 13 11:08 /var/log/php-fpm/centreon-error.log

The rights look ok

[root@LULUXLINFPV003 centreon]# ls -lah sql-error.log license-manager.log centreon-web.log
-rw-rw----+ 1 apache apache  64K Nov 12 07:40 centreon-web.log
-rw-rwxr--+ 1 apache apache  22K Nov 12 16:59 license-manager.log
-rw-rwxr--+ 1 apache apache 320K Oct 21 09:00 sql-error.log


[root@LULUXLINFPV003 centreon]# ls -lah /var/log/php-fpm/centreon-error.log
-rw-r--r-- 1 apache apache 5.4M Nov 13 12:46 /var/log/php-fpm/centreon-error.log

And the only recent errors logged in the files you mention are:[

2024-11-12T16:59:14+01:00] ERROR : 0|0|[RestInternalServerErrorException] https://api.imp.centreon.com/v2/auth/instance : Internal Server Error | {"context":{"default":{"back_trace":{"file":"/usr/share/centreon/www/class/centreonRestHttp.class.php","line":70,"class":null,"function":null},"request_infos":{"url":"/centreon/api/latest/auto-discovery/scheduling/jobs?limit=10000&page=1","http_method":"GET","server":"luluxlinfpv003.mydomain.com","referrer":null}},"exception":null,"custom":null}}


[13-Nov-2024 12:40:49 Europe/Luxembourg] [2024-11-13T12:40:49+0100] [CRITICAL] The license of the autodiscovery module is not valid {"context":"[object] (CentreonAutoDiscovery\\Domain\\LicenseNotValidException(code: 0): The license of the autodiscovery module is not valid at /usr/share/centreon/src/CentreonAutoDiscovery/Application/Controller/AbstractAutodiscoveryController.php:0)"}

Did you configured a proxy via “Administration > Parameters > Centreon UI” menu?

Yes, and the test connection button returns “Connection Successful” - usually when the proxy is troublesome, the “Monitoring Connector Manager” also has issues and cannot display anything, but it’s fine.

Can you confirm what the rights and owner of the /etc/centreon folder should be as perhaps we have an issue there, as I see a mix of centreon/apache/root on various directories and files:

[root@LULUXLINFPV003 centreon]# ls -lah
total 52K
drwxrwxr-x    4 centreon centreon  318 Nov 11 08:10 .
drwxr-xr-x. 124 root     root     8.0K Nov 13 08:05 ..
-rw-rw-r--    1 centreon centreon 1.3K Aug  9  2022 centreon.conf.php
-rw-rw-r--    1 centreon centreon  390 Nov 11 08:10 centreontrapd.pm
-rw-rw-r--    1 centreon centreon  390 Apr 15  2024 centreontrapd.pm.rpmsave
-rw-rw-r--    1 centreon centreon  623 Nov  7 08:43 centreon_vmware.pm
-rw-rw-r--    1 centreon centreon  623 Mar  5  2024 centreon_vmware.pm.bak
-rw-rw-r--    1 centreon centreon  777 Oct 18 11:57 centreon_vmware.pm.rpmnew
drwxrwxr-x    2 centreon centreon   30 Nov  7 16:08 config.d
-rw-------    1 root     root      103 Nov  7 16:08 config.yaml
-rw-rw----    1 centreon centreon    0 Nov 11 08:10 conf.pm
-rw-rw-r--    1 centreon centreon  755 Apr 15  2024 conf.pm.rpmsave
-rw-rw-r--    1 centreon centreon  588 Nov  7 16:08 instCentPlugins.conf
-rw-rw-r--    1 centreon centreon  905 Nov  7 16:08 instCentWeb.conf
drwxrwxr-x    2 centreon centreon   96 Nov 14 10:02 license.d

[root@LULUXLINFPV003 centreon]# cd config.d/
[root@LULUXLINFPV003 config.d]# ls -lah
total 4.0K
drwxrwxr-x 2 centreon centreon  30 Nov  7 16:08 .
drwxrwxr-x 4 centreon centreon 318 Nov 11 08:10 ..
-rw-r--r-- 1 centreon centreon 269 Aug  9  2022 10-database.yaml

[root@LULUXLINFPV003 centreon]# cd license.d/
[root@LULUXLINFPV003 license.d]# ls -lah
total 16K
drwxrwxr-x 2 centreon centreon   96 Nov 14 10:02 .
drwxrwxr-x 4 centreon centreon  318 Nov 11 08:10 ..
-rw-r----- 1 root     root      920 Nov 14 10:02 epp.license
-rw-r----- 1 apache   apache   1017 Sep 24 12:22 epp.license.bak
-rw-r----- 1 apache   apache   1017 Sep 24 12:22 epp.license.old
-rw-r----- 1 apache   apache   1023 Feb 17  2023 epp.license.saved

The mystery deepens. I renamed the new licence from your PM to epp.license.new and renamed back the .old which was from before the upgrade.

The Extensions Manager is still green, and both the Hosts/Discovery and Services/Scan show up correctly.

The remaining issue which I was having: that I could not add any non-basic templates to a new or even old host, also works again. The drop down for the templates just showed the basic ones and none for the extra connectors I had installed.

So for me it seems to have been an issue with the permissions, but I still don’t know why it could not download a new licence file as you expected nor why the permissions were so broken.

Result on my platform:

# ls -lah /etc/centreon
total 44K
drwxrwxr-x 1 centreon centreon 4.0K Nov 14 12:05 .
drwxr-xr-x 1 root     root     4.0K Nov 14 12:05 ..
-rw-r----- 1 apache   apache   1.3K Nov 14 12:05 centreon.conf.php
-rw-r----- 1 centreon centreon  390 Nov  6 13:46 centreontrapd.pm
-rw-rw---- 1 centreon centreon  740 Nov 14 12:05 conf.pm
drwxrwxr-x 1 centreon centreon 4.0K Nov 14 12:05 config.d
-rw------- 1 root     root      103 Nov  6 13:43 config.yaml
-rw-rw-r-- 1 centreon centreon  588 Nov  6 13:43 instCentPlugins.conf
-rw-rw-r-- 1 centreon centreon  905 Nov  6 13:43 instCentWeb.conf
# ls -lah /etc/centreon/config.d/
total 16K
drwxrwxr-x 1 centreon centreon 4.0K Nov 14 12:05 .
drwxrwxr-x 1 centreon centreon 4.0K Nov 14 12:05 ..
-rw-r--r-- 1 apache   apache    255 Nov 14 12:05 10-database.yaml
# ls -lah /etc/centreon/license.d
total 20K
drwxrwxr-x 2 centreon centreon   82 Oct 31 14:40 .
drwxrwxr-x 4 centreon centreon 4.0K Nov 12 10:09 ..
-rw-r--r-- 1 apache   apache   1.1K Aug 26 09:55 bam.license
-rw-r--r-- 1 apache   apache   1.1K Jul 29 13:41 epp.license
-rw-r--r-- 1 apache   apache   1.1K Aug 26 02:05 map.license
-rw-r--r-- 1 apache   apache   1.1K Sep  5 09:26 mbi.license