Welcome to the IT-100 Troubleshooting space!

This is a help page intended for IT-100 users.

Troubleshooting articles

See below Knowledge Base articles that may help you fixing frequent issues.

I have not received my token by email

I cannot register my token

'Add token' button is not activated

I cannot see any discovery provider

'No plugin packs found' error message is displayed

All plugin packs are greyed out on the Plugin Packs page

I cannot select a host template when creating or modifying a host

'Your license is not valid' error message is displayed

Still stuck?

Ask for help by posting your question to the Centreon IT-100 users community. You can communicate the following information to give more context to your request:

• The exact version of Centreon you are using. Use the following command to find it:

  rpm -qa | grep centreon-web
  

• The /var/log/centreon/license-manager.log file