I cannot register my platform. I have a fresh install (Alma) and an new token.
I checked the similarity of the fingerprint and the "epp.license" file : They are different !
the command "curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription'" returns "{"message": "Authentication required"}".
the command "rpm -qa | grep centreon-web" returns :
centreon-web-23.04.7-1.el9.noarch
the platform recognises a licence end date of 31/12/9999, but the "ADD TOKEN" button is replaced by "Choose Subscription" and so I can no longer view the licence, unregister/reregister the token, or update the plugins.
Discovery module say : License invalid or expired
All monitoring connectors are grey out
Thanks for your help
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HI @Vidark using “view license” button you can unlink your platform and re-add your token.
Regards,
Hi Laurent, Thanks for your help. I don’t have any “view license” button.
Regards,
OK, can you execute the following request on ‘centreon’ database:
UPDATE `options` SET `options`.`value` = NULL WHERE `options`.`key` IN ('impCompanyToken','impInfo');
And add again your token
Hi, Thank you for your help. I have ever test this but I end at the same place… :/
Thank you.
Can you send me by PM the fingerprint or the token?
Hi, Thanks to Sophie, i’m now able to access my monitoring connectors. But I still can’t go to Discovery. Thank you for your help.
Hi @Vidark so you can see connectors trough “Configuration > Monitoring connectors” ?
How many host configured (enabled and disabled) do you have in “Configuration > Hosts > Hosts” menu?
Regards,
Hi Laurent ! Yes, I can see connectors now. I have 9 Hosts for now. Thank you
Regards,
Can you check if the fingerprint from “Administration > Extensions > Manager > Get Fingerprint” is the same than one in /etc/centreon/license.d/epp.license?
Hi Laurent, The Fingerprints are differents
Thanks
Do you changed hardware or network configuration on your server?
Hi Laurent, No hardware change but the IP have change. Thank you
Ok, remove the /etc/centreon/license.d/epp.license file and Centreon should download a new one with correct fingerprint.
Hi Laurent,
Thank you. After removing epp.license, It tells me a license is required. Should I unlik and relink my token ? Thanks
Hi, This morning, All monitoring connectors are grey out. I’m back to the start of this post. Nobody have change anything change in the week end. I don’t Understand what’s going on… I am the only person with these kind of problem ? Thank you.
Which error do you have in /var/log/centreon/license-manager.log?
Hello @Laurent
We are moving to another server, we have this issue to active the new server.
Removing server: Actually, i can't see aview license to remove it.
Some monitoring connectors are grey out:
New Server has same situation, i wrote to Sophie but it didn’t answer.
Hi @kmylozz , which are the rights on licence files:
ls -lah /etc/centreon/license.d
Hello @Laurent
it has this permissions:
I apply “sudo chown centreon:centreon /etc/centreon/license.d/epp.license” but the issue continues.
Hi @kmylozz rights should be:
hroot@pendo ~]# ls -lah /etc/centreon/license.d total 20K drwxrwxr-x 2 centreon centreon 82 Jul 4 09:43 . drwxrwxr-x 4 centreon centreon 4.0K Aug 19 10:52 .. -rw-r--r-- 1 apache apache 1.1K Mar 26 09:49 epp.license
How many hosts are configured (included enabled and disabled)?
Did you have access to “Configuration > Hosts > Discovery” menu?
@Laurent i restored permissions:
Yes, i have access to Discovery Menu and i have 17 hosts.
