Hi @Marchal-l, did you check that your user avec the “Reach Centreon Front-end” option enabled?

for second point, please use “Configuration > Pollers > Pollers” menu, select your pollers then click on “Export configuration” and check error messages

Hi;

yes, option enabled.

And that the whay since the beginnig I export configuration.

And I get bleue message and the the red.

Thx.

I’ve created a news this morning and the account is running well . So I don’t know what’s happen with the other account.

Thx.

Hi @Marchal-l can you enable login debug using “Administration > Parameters > Debug” and check in /var/log/centreon/login.log?

Which authentication method do you use? (local/LDAP/SSO)

Hi, local method:

2023-06-14 12:36:54|0|0|0|[local] [172.30.0.36] Authentication failed for 'qumila1' : invalid credentials
2023-06-14 13:03:54|0|0|0|[local] [172.30.0.36] Authentication failed for 'qumila1' : invalid credentials
2023-06-14 13:04:17|0|0|0|[local] [172.30.0.36] Authentication failed for 'qumila1' : invalid credentials
2023-06-14 15:41:34|0|0|0|[local] [10.180.22.142] Authentication failed for 'qumila1' : invalid credentials
2023-06-14 15:42:13|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-14 15:42:44|19|0|0|[local] [10.180.22.142] Authentication succeeded for 'frlloc1'
2023-06-14 15:45:43|21|0|0|[local] [10.180.22.142] Authentication succeeded for 'miouze1'
2023-06-14 15:48:53|23|0|0|[local] [10.180.22.142] Authentication succeeded for 'rajasa1'
2023-06-14 15:51:44|0|0|0|[local] [10.180.22.142] Authentication failed for 'admin' : invalid credentials
2023-06-14 15:51:58|1|0|0|[local] [10.180.22.142] Authentication succeeded for 'admin'
2023-06-14 15:57:47|0|0|0|[local] [10.180.22.142] Authentication failed for 'qumila1' : invalid credentials
2023-06-14 15:58:21|1|0|0|[local] [10.180.22.142] Authentication succeeded for 'admin'
2023-06-14 16:00:17|0|0|0|[local] [10.180.22.142] Authentication failed for 'qumila1' : invalid credentials
2023-06-15 12:53:16|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 08:55:39|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 09:00:42|27|0|0|[local] [10.180.22.142] Authentication succeeded for 'kalaba1'
2023-06-16 09:04:48|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 09:08:31|27|0|0|[local] [10.180.22.142] Authentication succeeded for 'kaabad1'
2023-06-16 09:10:28|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 09:52:04|0|0|0|[local] [10.180.22.142] Authentication failed for 'El_Magician' : invalid credentials
2023-06-16 09:52:29|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 10:04:48|0|0|0|[local] [10.180.22.142] Authentication failed for 'El_Magician' : invalid credentials
2023-06-16 10:06:45|0|0|0|[local] [10.180.22.142] Authentication failed for 'El_Magician' : invalid credentials
2023-06-16 10:07:18|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
2023-06-16 10:11:04|0|0|0|[local] [10.180.22.142] Authentication failed for 'El_Magician' : invalid credentials
2023-06-16 10:11:47|24|0|0|[local] [10.180.22.142] Authentication succeeded for 'lumarc1'
 

And you can be sure that can’t do any mistake with the password.

We are using keepass keepass2 or keepassXC , when we start some credentials trouble for qumila1 user , I decide to test all the other account .

And as you can see : no problem. .

And as you see I changed kalaba1 to kaabad1   and I can loged to this account .

So I don’t understand, even I tried to change the login from qumila1 to El_Magician ….no succes.

So no idea.

Thx.

Oh sorry ,

I didn’t understoud that you want me to enable debug mode in centreon WebUI.

Thx

So anyway , it’s not really important .

I probably try to create the user directly in DB .

Thx .

Ok ,

I finally simply used the password creation proposed by centreon instead of create a password myself . 

I use keepassXC when I whant to create a password… so I don’t know .

Anyway it work fine.

Thx.