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Hello everyone,

I would like to get an official clarification from the Centreon Community about the use of the Open Tickets module in the Community Edition.

Context:

  • We are using Centreon Community Edition 24.x, with the Open Tickets module installed from the community repository (centreon-open-tickets).

  • The module appears as installed and enabled in Administration > Extensions > Modules.

  • However, the Monitoring Connector Manager shows “License required”.

  • We have double-checked our ACL configuration: the user is an Admin and all permissions are granted.

  • In Notifications > Rules, the page is empty and I cannot add any rules.

My question is:
Is it possible to use the Open Tickets module with the full graphical interface (especially Notifications > Rules) in the Community Edition without an IT Edition license?
Or is it confirmed that in the Community Edition, only the method using a Notification Command or Event Handler is supported, without the connector management UI?

Any official documentation reference or feedback from other Community users would be greatly appreciated!

Thank you very much for your help and clarification.

Hi ​@needs Centreon Open Tickets is an Open Soruce and Community module.

 

I installed a Centreon Web 24.10.9 with Centreon Open Tickets 24.10.3 and the installation didn’t install centreon-license-manager on my platform.

Moreover I can access to “Configuration > Notifications > Rules” menu without errors.

If I install centreon-license-manager 24.10.3 I don’t have your license issue:

 

 

 

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