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Centreon Version : 20.04

 

Symptoms :

After several month working as wanted, we experience a strange issue.

Alerts are correctly created through smnptrap and appear during few minutes in slots.

Then Slot return to OK status without any action, acknowledge or such.

 

Debug actions :

In a first debug search, active checks are effectively disabled, freshness is set at template level at 86400 sec (1day). Log seems not to mention any manually force Ok by exploitation team.

Reviewing all the installation procedure and screenshot I took during initial configuration, no changes seems to have been applied.

Simulating a smnptrap through dsmclient.pl script react as wanted, get a slot and create the alert, but disappear few minutes after been created.

 

Does any one have experienced this kind of behavior ?

 

If any idea where to search more ?? Thx.

Hi @Beholder did you enabled active check or freshness? Because this feature will execute the command and this one may clear the slot

Hi, first thing I checked about the configuration.

No active check enabled.

Concerning freshness, it is set at 86400 sec (24H) and wanted to act as is.

But In my case, slots are freed something about few minutes after being allocated.

Strange.

hi @Beholder can you see external command in Centreon Engine log file to free slots?

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