hello

did you install the plugin itself

the connector from the web ui is only the template for the configuration, there is an option on the connector page that should do the plugin installation automatically when you push the config

if this was not ON, then you need to install the plugin as explained in the doc here TrendMicro Iwsva | Centreon Documentation

even if the checkbox was ON, there may be issues and maybe a package or dependency is missing, it can happen, so it is always best to run the manual plugin installation, if the package was already installed it will do nothing

if the plugin is correctly installed, then it’s debug time, you will need to provide the version of your platform (centreon app, and os), the command that fails, from the centreon ui in the detail of the check, and run that in ssh on the poller to see what exact message appears in command line

the plugins are installed with automatic option - a manual reinstall did not help

Debian GNU/Linux 11 (bullseye)

Centreon 23.10.22
 

 /usr/lib/centreon/plugins//centreon_trendmicro_iwsva.pl --plugin=os::linux::snmp::plugin --mode=cpu --hostname=XY --snmp-version='2c' --snmp-community='...' --snmp-timeout=10 --warning-average='80' --critical-average='90' --warning-core='' --critical-core=''

UNKNOWN: Cannot load module --plugin.
Can't locate os/linux/snmp/plugin.pm in @INC (you may need to install the os::linux::snmp::plugin module) (@INC contains: /usr/lib/centreon/plugins FatPacked::94387671606544=HASH(0x55d857a32510) /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.32.1 /usr/local/share/perl/5.32.1 /usr/lib/x86_64-linux-gnu/perl5/5.32 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl-base /usr/lib/x86_64-linux-gnu/perl/5.32 /usr/share/perl/5.32 /usr/local/lib/site_perl) at /usr/lib/centreon/plugins//centreon_trendmicro_iwsva.pl line 1989.

​@christophe.niel-ACT I still have the problem.. what can I do?

Still not working ...

re-reading your error message, this looks like that “fatpack” (the packaged plugin) is missing dependencies, this may have been fixed in a newer release of that package.

try manual installation on the poller with that command (on debian)

apt install centreon-plugin-applications-trendmicro-iwsva

this should update to the latest version (note which version is installed), if still in error, then post here which version, this is a packaging error.

this can only be fixed by Centreon