ACL management - Exclusion filters on Resources Access

HI ​@camille.mura, can you give me more details/example about your need?

For Resource Access, the result is the intersection of all selected resources.
If you put all service groups and 2 service categories, then the result will be all services belonging to at least one service group and at least one category.

Regards

Hi Laurent,

I will try to explain our need as best as i could 😌. We need to be able to hide some services (who belongs to a specific category) from the level 1 technical support team monitoring custom view.

To be more specific, historically in our company, we decided to use Resource Access only as a filter on hostgroups (by using the “Host Category Filter”). As a result, a host in production has to be in a specific hostgroup. If it’s not, then it’s in a deployment state and its alerts should not be seen by the level 1 technical support team.

Now, we have an other need : we want to exclude some services from hosts that are in production and therefore that have a production hostgroup attached to them. Currently and if i’m not mistaken, the filters are inclusive ones and we cannot use them for our purpose.

BR,
Camille MURA

Hi ​@camille.mura I understand your need.

Maybe you can change the severity of some services and then these ones would not be visible.

You can have a severity like “production” and another like “pre-production” and add in ACL only “production” severity.

Regards