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advanced licence activation check ? / lost access to plugin pack

  • 24 April 2023
  • 9 replies
  • 223 views
J
Userlevel 2
Badge +5

Hello,

I’ve just subscribed a IT_250 license then I tried to activate it on my centreon 22.04.12 on Centos.

the license file uploaded successfully and has the good rights in  /etc/centreon/license.d/

but no licence information in Administration > Extensions > Manager

the plugin pack list is empty.

 

i only have this link :How To - Install licenses – Centreon (not very usefull)

 

 

any ideas welcome….

 

 

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Best answer by MichaelW 24 April 2023, 17:53

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9 replies

M
Userlevel 3
Badge +8

Hi,

You can have the licence status on Administration/Extension/Manager, on the AutoDiscovery extension

For example, with my IT-100 test server:

 

J
Userlevel 2
Badge +5

Thanks for your message,

Yes i got something similar, the strange thing is the plugin pack system which stop working.

On IT 100 you have a button “show license”  i’m wondering why i don’t have it for for an IT 250.

and a way to recover the pluginpack system ?

 

M
Userlevel 3
Badge +8

Your server fingerprint is always the same ?

J
Userlevel 2
Badge +5

yes !

M
Userlevel 3
Badge +8

Some verifications:

  • Do you have a proxy to access internet ?

If you have a proxy, set the address and port on Administration/Parameters/Centreon Web, proxy URL

  • Do you have these 2 extensions

I’m not sure for IT-250, cause I have an EPP licence, but I suppose that If you have a licence file like me, you have an Offline licence, like my EPP, not an Online licence like IT-100.

If it’s an Offline licence, you must have installed the repo for the plugins packs.

centreon-plugin-packs.repo

If not, you can download the repo file in you centreon account. Then install the plugin-pack.

 

But before that, we must be sure that IT-250 is an Offline licence, not Online licence.

If someone from the centreon staff can answer this 😋

J
Userlevel 2
Badge +5

This sounds right !

I have an EPP too, after openning the license i confirm it’s an offline license:

  "environment": "Production",
    "mode": "offline"

Yes, i’ve got many extensions:

 

No proxy, i just want to migrate from IT-100 to IT-250.

 

I’m on Centos 7 so:

I did the yum install  https://yum.centreon.com/plugin-packs/2……/RPMS/centreon-plugin-packs-release-22.04-3.el7.centos.noarch.rpm

Installed:
  centreon-plugin-packs-release.noarch 0:22.04-3.el7.centos
 

but nothing  in plugin list:

 

 

Thanks a lot for your help.

M
Userlevel 3
Badge +8

Ok, so the plugin pack repo is installed. Now, you must install the plugins packs themselves.

To verify if some packs are installed:

 

rpm -qa centreon-pack*

If you have no return like this :

Install all the plugins packs.

 

yum install centreon-pack*

 

J
Userlevel 2
Badge +5

thks again !

the “rpm -qa centreon-pack*” return nothing.

 

“yum install centreon-pack*” => installed a lot of stuff :-D

 

and bingo !

 

 

But i did not understand why when migrating from IT-100 online to IT-250 offline i’ve got to change the repo ?

A last question: If i got to do this for the plugin system, does i need to do it for other repo ?

 

 

M
Userlevel 3
Badge +8

IT-100 is an Online licence ( IMP ), there is no plugin packs repo, the plugin pack list is displayed if your IT-100 account is valid and your internet connexion too.

You only need to do this for plugins-pack repo.

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