Delay a service status going critical or warning

Hello,

It is not possible to delay the time before a service status is taken into account.
However, in Centreon, there are different types of statuses

When a resource enters in a ‘non-OK’ state, such as Warning or Critical, it first transitions to a ‘Soft’ status.
An incident (non-OK status) is only confirmed once the Max Check Attempts limit has been reached, at which point the status changes to ‘Hard’ and triggers the notification process.

It seems that you have tried modifying the Retry Interval, which defines the frequency of additional checks before confirming a status change.
In your case, validating the critical state after 5 failed checks corresponds to the Max Check Attempts set to 5.

However, the service will still appear as Critical before these 5 attempts, but with a ‘Soft’ status.

Regarding your dashboard issue, I am not sure which Centreon version you are using or whether you are referring to Custom Views or Dashboards.
However, depending on the type of widget used in your dashboards, it is possible to display only ‘Hard’ statuses for better visibility of ongoing issues.

For example:

• In Custom Views, the service-monitoring widget allows filtering by Hard statuses.

  

   

• In Dashboards, the Resource Table widget also provides this option.

  

   

Hope it helps!