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Hello, since migrating the platform from CentOS 7 to Debian 12 following the procedure, I'm experiencing a license issue. The IT-100 license appears to be properly validated, but it still shows 'license required'.

The number of hosts has not been exceeded (verified via query). I’ve tried linking and unlinking the license, deleted the epp.license file, uninstalled and reinstalled the Auto Discovery, IT Edition Extensions, and License Manager modules. Nothing has worked so far.

The license is used only on this platform, but I suspect the system fingerprint may have changed, even though the IP address remains the same. What else can I do, please?

 

 

Hi,

I had the same problem when I migrated my test server which was in IT-100
The fingerprint changes. What I had to do: ( don't forget to take a snapshot of the server, just in case )

 

  • unlink plateform
  • connection to the database
use centreon;
  • Display license information 
select * from options WHERE `options`.`key`IN ('impCompanyToken','impInfo');

You will have something like this:

 

  • Delete license infos in BDD
UPDATE `options` SET `options`.`value` = NULL WHERE `options`.`key`IN ('impCompanyToken','impInfo');
  • Delete license file:
rm /etc/centreon/license.d/*
  • Add the IT-100 token to the new server

The IT-100 license can be installed on 3 servers, but in the case of a migration, the fingerprint changes and there is an inconsistency with the old information in the database following the import

 

 

Hello, thanks but unfortunately this solution doesn’t work 😕

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