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Please note that the only procedures supported and maintained by Centreon are those published in the official documentation. If you have a question about this article, post it in the comments.In this article we will see how to create automatic tickets in your favorite ITSM tool with Open-Ticket module. What is the Open-Ticket module? If you are here and want to automation this, you already know this… but a reminder is never useless.This module is designed to easily create formatted tickets on an ITSM tool and in case of API usage, have the ability to automatically acknownledge hosts and services with ticket number in Centreon over custom view and a dedicated widget.You can find most informations about ITSM tool supported in the online documentation here. What is the automatic creation ticket objective? By default, Open-Ticket is able to manually create a ticket through an API call or by email. You select your alert service and click on “create a ticket”.Automation frees you from these

Hello, I have installed Centreon central behind a proxy serverAfter that, I can not register my token.proxy config and test internet connection: success ping to api.imp.centreon.com: success ping api.imp.centreon.com PING api.imp.centreon.com (54.72.221.74) 56(84) bytes of data. curl : curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription' : success.  curl -s 'https://api.imp.centreon.com/v2/license-manager/instance/subscription' {"message": "Authentication required"}[But still have issue with license-manager.Below is the log from  /var/log/centreon/license-manager.log :[2025-09-03T18:04:38+07:00] ERROR : 0|0|[RestNotFoundException] https://api.imp.centreon.com/v2/license-manager/instance : Page not found | {"custom":null,"exception":null,"dternal.php?object=centreon_license_manager&action=registerInstance","http_method":"POST","server":"x.x.x.x"}}}nslookup api.imp.centreon.comServer:         8.8.8.8Address:        8.8.8.8#53Non-authoritative answer:Name: 

At one of our customers we are trying to activate Free IT 100.We got the LKey couple of months ago.When we try to activate we get error “Can’t reach Centreon License Delivery Service”.For a test we tried to generate a new test LKey on your website – but we get error that You are curently upgrading Your internal platform.Are some of your systems not working at this point? If so, when could we expect them to be operational?We are experiencing this issue – both generating a new LKey and registering a customer Free IT 100 Centreon edition for over a 3 weeks at this point.Is there any other way to activate Free IT 100 edition at our customer?How long is the planned duration of your service outage?Kind regards,Danijel.

Hello ,I can't activate my licenses on three Centreon servers.I'm getting this error in three countries: the DRC, Guinea, and the Central African Republic.I'm getting a “Forbidden” message.This is the first time I've encountered this problem.Could you help me?  In the logs, I see this:{"uri":"/centreon/api/internal.php?object=centreon_license_manager&action=registerInstance","http_method":"POST","server":"10.50.0.247"}}}[2026-08-04T19:04:47+02:00] ERROR : 0|0|[RestForbiddenException] https://api.imp.centreon.com/v2/license-manager/instance : {"message":"Forbidden"} | {"custom":null,"exception":null,"default":{"request_infos":{"uri":"/centreon/api/internal.php?object=centreon_license_manager&action=registerInstance","http_method":"POST","server":

Pour une supervision sur des serveurs windows avec CMA, pourquoi centreon remonte des chiffres en PetraBytes ou ExaBytes lorsque l'occupation du swap augmente alors que la taille qui lui est alloué n'est que de quelques Giga ?Merci d’avance ! 

A new update for Centreon ha 25.10 is available. Click the version button in Product Updates to access detailed release notes:centreon-ha-25.10.3

A new update for Centreon ha 24.10 is available. Click the version button in Product Updates to access detailed release notes:centreon-ha-24.10.4

Hi,I was asked to rebuild 2 days of my BI data, days 20260713 and 20260714 but it failed with PK error: [root@rdy-cnt-bi]# /usr/share/centreon-bi/etl/perfdataStatisticsBuilder.pl -r -s $date_start -e $date_end --no-purge [395/1873]2026-07-24 12:30:27 - INFO - [SCHEDULER] >>>>>>> start2026-07-24 12:30:27 - INFO - [SCHEDULER][PERFDATA] >>>>>>> start2026-07-24 12:30:29 - INFO - [PURGE] Truncate partition 20260713 on table [mod_bi_metricdailyvalue]2026-07-24 12:30:29 - INFO - [PURGE] Truncate partition 20260714 on table [mod_bi_metricdailyvalue]2026-07-24 12:30:29 - INFO - [PURGE] Truncate partition 20260713 on table [mod_bi_metriccentileweeklyvalue]2026-07-24 12:30:29 - INFO - [PURGE] Truncate partition 20260714 on table [mod_bi_metriccentileweeklyvalue]2026-07-24 12:30:29 - INFO - [PURGE] Truncate partition 20260713 on table [mod_bi_metrichourlyvalue]2026-07-24 12:

Hello,I've just updated my Windows agents in 24.10.18 version and my Centreon Engine in 24.10.23 version.Now the CMA services sometimes switch to unknown status with “Execute command failed” result.If I look at the centengine.log as @matty69v propose in another post I have this : [2026-08-06T16:28:29.989+02:00] [runtime] [warning] [1794793] Warning: The results of service 'CPU' on host 'XX' are stale by 0d 0h 2m 0s (threshold=0d 0h 2m 0s).  I'm forcing an immediate check of the service.[2026-08-06T16:28:29.998+02:00] [otl] [error] [1794793] open telemetry services must be passive[2026-08-06T16:28:29.999+02:00] [runtime] [warning] [1794793] Error: Service check command execution failed: open telemetry services must be passive[2026-08-06T16:28:35.000+02:00] [runtime] [warning] [1794793] Warning: The results of service 'CPU' on host 'XX' are stale by 0d 0h 2m 5s (threshold=0d 0h 2m 0s).  I'm forcing an immediate check of the service.[2026-08-06T16:28:35.002+02:00] [events] [info] [1794793

Hello,Centreon version : 24.10.29I only have a single, standalone central server, nothing else. Actions on the web interface are not being applied like acknowledging an altert, planning downtime or forcing a check control. I noticed that exporting the configuration does not trigger write in gorgoned.log nor centengine.logI also noticed that gorgone service is running fine, but is not listening on port 8085 for API calls from the web interface. IS this normal behavior ?Also, centreon-web.log last write timestamp is 22 July (2 weeks ago) which means the actions I am launching from the web UI are not being detected somehow. I checked write permissions in centreon directories. They seem fine :/etc/centreon # ls -l /etc/centreon-engine/total 304-rw-rw-r-- 1 www-data centreon-engine 4005 24 juil. 18:18 centengine.cfg-rw-rw-r-- 1 www-data centreon-engine 17509 24 juil. 18:18 commands.cfgdrwxrwxr-x 2 www-data centreon-engine 4096 6 nov. 2024 conf.d-rw-rw-r-- 1 www-data centreon-engine

Bonjour,Pour un CMA en version 24.10.17, on ne peut pas effectuer une découverte des services via l’interface Configuration/Services/Scan. Lorsque nous renseignons le nom de la VM le champ de recherche du type de service disparait...Savez-vous pourquoi et surtout, je cherche à monitorer les services (comme c’est actuellement fait avec SNMP).Merci d’avance !

Bonjour,J’ai installé l’agent windows cms version 25.10.8plugin : OS-Windows-Files-Generic-Centreon-Monitoring-Agent-customcentreon detecte la présence du fichier, le test devient rouge.En revanche, si je supprime le fichier , centreon ne detecte rien et me laisse le test en rouge.Je dois soit restarter le service coté agent windows ou soit refaire un export configuration.Stange .Merci 

Hello,I am experiencing an issue after upgrading my Centreon server to 25.10.13.EnvironmentCentreon Central: 25.10.13 Centreon Web: 25.10.13 Centreon Broker: 25.10.7 Centreon Engine: 25.10.7 MariaDB: 10.11.18 AlmaLinux 9ProblemAfter exporting the configuration from the Centreon Web interface, the broker configuration file is regenerated and the database password is written as an encrypted value:"db_password": "encrypt::..."When cbd starts, it immediately fails with:No usable encrypted password: Decryption finalization failed: error:1C800064:Provider routines::bad decryptThe broker continuously crashes and is restarted by the watchdog.Investigation performedMariaDB is running correctly. The centreon database account works correctly. Manual connection to centreon_storage succeeds:mysql -u centreon -p centreon_storage/etc/centreon-engine/engine-context.json exists. Gorgone, Engine and MariaDB are running correctly. Symfony secrets seem healthy:php /usr/share/centreon/bin/console secrets:l

since middle on weekend all service usinf esx8 api popup same error:UNKNOWN: no data for resource host-709473 counter mem.capacity.usable.HOST at the moment. - no data for resource host-709473 counter mem.consumed.vms.HOST at the moment. - get_esx_stats function failed to retrieve statsThe counter mem.capacity.usable.HOST was not recorded for resource host-709473 before. It will now (creating acq_spec).The counter mem.consumed.vms.HOST was not recorded for resource host-709473 before. It will now (creating acq_spec). in debug on poller:== Info: We are completely uploaded and fine=> Recv header: HTTP/2 500=> Recv header: date: Mon, 09 Mar 2026 14:24:12 GMT=> Recv header: content-type: application/json=> Recv header: x-envoy-upstream-service-time: 13=> Recv header: vary: Accept-Encoding=> Recv header:=> Recv data: {"messages":[{"args":[],"default_message":"Unable to create Acquisition Spec due to conflict at row: `375`","localized":"Unable to create Acquisition Spec

Bonjour,Existe-t-il un moyen de configurer l'agent pour que la connexion bypass le proxy paramétré au niveau système ?Contexte : je suis en mode (agent → poller). L'agent tente de joindre son poller via le proxy HTTP système au lieu de se connecter en direct sur le LAN, et le proxy renvoie un 403 :[error] [bireactor.cc:189] peer:poller.domain:4317 client::OnDone(failed to connect to all addresses; last error: UNKNOWN: ipv4:ipproxy:portproxy: HTTP proxy returned response code 403)J'ai configuré la variable d'environnement NO_PROXY (avec le domaine interne), mais cela ne résout pas le problème. cma vers 25.10.16Cordialement