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This forum is about how to administer a Centreon Platform: installation, software upgrades, backups or anything else related to platform operations.

  • 1,682 Topics
  • 5,293 Replies
1681 Topics
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glepinay
asked in Platform
How to create tickets with Open-Tickets in command line

Hi,We are using Centreon Open Tickets (Version centreon-open-tickets-21.10.1-1).It has been configured with rules to create ticket on our Jira infra.Afiter follwowing this documentation : Integration Open-Tickets - Accueil DIS - Centreon - Wiki (vaudoise.ch)… we can now open a ticket manually  from the’Custom View’ page… this iw working Well. But now we would like that tickets are created automatically when a Centreon Services reaches it critical hard State.To do this, I need to configure a Notification Command : but its means that we must to know the syntax on how to create a ticket in command line.On our poller we installed this package:centreon-plugin-Notification-Centreon-Opentickets-Api-20221017-094659.el7.centos.noarchIt provides this plugin : ‘/usr/lib/centreon/plugins/centreon_notification_centreon_opentickets_api.pl’ The modes availables are .   close-host   close-service   open-host   open-service … So we should be able to create a ticket in command line with this plugin, but

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cmeschin
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thierryorvoenSteward **
asked in Platform
ssue with Centreon Notification Script Timing Out - cURL API Call to OTRS Fails During Automatic Execution

Hello everyone,I’m encountering an issue with a custom notification script in Centreon, and I’m hoping someone here has seen this before or might have some ideas on how to resolve it.The Setup:I’m running a custom notification script that integrates Centreon with an OTRS system. The script sends a cURL request to the OTRS API to check if there is an existing open ticket before creating a new one. The script works perfectly when executed manually from the command line. It sends the request, gets a response from the API, and creates or acknowledges the ticket correctly. The script also logs debug information to /tmp/debug-notif-otrs.log. [2024-10-09 11:22:09] DEBUG: Début script de notif[2024-10-09 11:22:09] DEBUG: Construction du payload à envoyer à l'API[2024-10-09 11:22:09] DEBUG: Sending request to OTRS API with payload: {"UserLogin":"WS_OTRS","Password":"XXXXXXX","QueueIDs":194,"StateType":"open","Title":"SLD-NAF\/Memory*"}[2024-10-09 11:22:10] DEBUG: Received response from OTRS API

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jbossSteward **
asked in Platform
Remote poller not updated on db central broker issue?

Hello,I’ve got an issue and don’t know why the status of equipement on remote server is not update on the DB central.From Central:we can see status running yes on my remote server but the PID and last update is not updated… From the remote server:We can see status of the poller and see PID (30856)different than on the central (10342)All monitoring appears only on the web interface of the remote server and not also on the central... When i export the config poller from central, the status is restarted on the remote server as well but not updated on central…I suppected than there is a broker issue where all the communication seems failed from remote server to the central…but the connection is working :log of central-broker-master.log in remote server is not update… but log of remote server is updated with error: any ideas?thank you.

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abadinSteward *
asked in Platform
Les services disparaissent de MAP (24.04)

Bonjour,Je suis sur une infra en 24.04 (fresh install) et je rencontre un problème avec MAP et les services.Dans une MAP, je rajoute des hôtes, des services, des hostgroups et des servicegroups, jusque là, pas de soucis.Tout s’affiche comme il faut mais à un moment donnée, qui semble coïncider avec un export de configuration, les services disparaissent de la MAP (tout le reste fonctionne).Si je vais voir en base de données, je vois bien que les services sont toujours attribués à ma MAP mais ils ne s’affichent pas.Si je redémarre le service centreon-map-engine du serveur MAP, ils réapparaissent temporairement jusqu’au prochain export de configuration.J’ai beau reproduire l’erreur et regarder les différents logs que ce soit sur le Central ou le MAP, je ne vois pas d’erreurs particulières.Si vous avez des idées ….

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mwielanderSteward *
asked in Platform
Centreon 22.04.7 - Curves - Display Only The Legend - not running

Good morning,We noticed that under the Preformance Graphs, the "Display Only The Legend" function in the Curve Definition is not working.All other functions like color or output of values works fine. However, it is not possible to hide a line when the "Display Only The Legend" function is selected.Is there a solution or a workaround for this?Many greetingsMartin  

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nicodonaldSteward *
asked in Platform
centreon-plugin-network-fortinet-fortigate-snmp not available in debian 12 repos

I am unable to monitor a fortigate, the plugin is not available in the debian 12 repositories # apt install centreon-plugin-network-fortinet-fortigate-snmpReading package lists... DoneBuilding dependency tree... DoneReading state information... DoneE: Unable to locate package centreon-plugin-network-fortinet-fortigate-snmp centreon-engine/centengine.log:[2024-10-03T16:22:25.174+02:00] [runtime] [warning] [113147] Error: Service check command execution failed: could not create process '/usr/lib/centreon/plugins//centreon_fortinet_fortigate.pl': No such file or directoravailables fortinet plugins 

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GoujeSteward *
asked in Platform
Blank page on reports page when selecting a host

Hello,When I select a host on the reports page, an empty page appears. I am running centreon version 22.04 on CentOS 7   I think this happened after an update but I didn't notice it right away, or maybe I missed a step in the update process. This is the error message that appears in /var/log/php-fpm/centreon-error.log when I try to access this page: [19-Sep-2024 17:17:50 Europe/Paris] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000]: General error: 1030 Got error 194 "Tablespace is missing for a table" from storage engine InnoDB in /usr/share/centreon/www/class/centreonDB.class.php:309Stack trace:#0 /usr/share/centreon/www/class/centreonDB.class.php(309): PDO->query()#1 /usr/share/centreon/www/include/reporting/dashboard/DB-Func.php(84): CentreonDB->query()#2 /usr/share/centreon/www/include/reporting/dashboard/viewHostLog.php(126): getLogInDbForHost()#3 /usr/share/centreon/www/main.get.php(272): include_once('...')#4 {main}  thrown in /usr/share/centreon/www/class/centreo

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3jaja_DarkSteward *
asked in Platform
Issue with Upgrading a Custom Module in Centreon: Successful Upgrade but No Changes Applied

 Hello everyone, I hope you're all doing well.I'm following the How to write a module documentation to create a module in Centreon. Everything works fine except when trying to upgrade the module.The documentation mentions that we should have an upgrade path like this: UPGRADE > dummy-x.x > sql > upgrade.sql.I created an UPGRADE folder in /usr/share/centreon/www/modules/traps (module is named traps ) and inside it, I created traps-1.1 > sql > upgrade.sql. The upgrade.sql file contains an SQL query to create a table named test_v11 in the centreon_storage database.In conf.php, I updated 'mod_release' from '1.0' to '1.1'. When I go to Extension > Manager, I see the update button.However, when I click it, I receive an error.I then renamed UPGRADE to upgrade, and when I clicked the update button again, the upgrade showed as successful, but the test_v11 table was not created.​​​​​I also tried updating conf.php to 'mod_release' => '1.2', and again, the update process showe

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ThierryCSteward *
asked in Platform
Hosts Limit.

Hi,I unlinked my IT100 license because i have to register more than 3 servers and 100 hosts.I thought its was possible with the free version ( unlicensed).Now i have one central server and 5+ remote servers. But i cant see more than 99 hosts.That s if i had the number hosts limitation, without the number of remote server limitation.Can someone to confirm its normal, or not ? Thank you  

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ensenada
ensenadaSteward ***
asked in Platform
Check that works sometimes fails

Hello,Im checking the apppool state with this command: /usr/lib/nagios/plugins/check_centreon_nrpe3 -H hostip -p 5666 -u -2 -P 8192 -c check_app_pool -a poolnameThis is the content of check_app_pool.ps1:[CmdletBinding()]Param( [Parameter(Mandatory=$True,Position=1)] [string]$ApplicationPool)Set-Variable OK 0 -option ConstantSet-Variable WARNING 1 -option ConstantSet-Variable CRITICAL 2 -option ConstantSet-Variable UNKNOWN 3 -option ConstantImport-Module WebAdministration$appPool = Get-Item "IIS:\AppPools\$ApplicationPool"if ($appPool -eq $null) { Write-Host "IISPOOL UNKNOWN: Application pool '$ApplicationPool' not found." exit $UNKNOWN}$state = $appPool.stateif ($state -eq 'Started') { Write-Host "IISPOOL OK: Application pool '$ApplicationPool' is 'Started'." exit $OK} elseif ($state -eq 'Stopped') { Write-Host "IISPOOL CRITICAL: Application pool '$ApplicationPool' is 'Stopped'." exit $CRITICAL} else { Write-Host "IISPOOL UNKNOWN: Application pool '$Applicati

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BenoitSteward **
asked in Platform
Can't upgrade Centreon from 22.10 to 24.04 - dependance issue

Hello,I migrated my Centreon 22.10 from CentOS7 to Debian 11 successfully.Now il would like to migrate Centreon 22.10 to 24.04.Iam following Centreon Doc but after apt install --only-upgrade centreon i have :Can you help me please.Les paquets suivants contiennent des dépendances non satisfaites : centreon-gorgone-centreon-config : Dépend: centreon-gorgone (= 24.04.2-1~bullseye) mais ne sera pas installé centreon-license-manager : Dépend: centreon-gorgone (>= 24.04~) mais ne sera pas installé                            Dépend: centreon-gorgone (< 24.10~) mais ne sera pas installéE: Impossible de corriger les problèmes, des paquets défectueux sont en mode « garder en l'état ».

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SPivainLeroyGWSteward *
asked in Platform
Information refresh problem after upgrade from 23.04 to 24.04

Hi all,Last week I upgraded my Centreon 23.04 open source on Debian 11 to 24.04 (still on Debian 11) and then Mariadb from 10.5 to 10.11 by following the official documentationSince this upgrade, some information seem frozen in the web ui.When I click on the poller menu I have two new lines : “incident on database 1” and “offline poller 1” I have only one poller and it is onlineOn the pollers configuration screen, my poller is still seen on 23.04 version and outdated  On the resources status page, the last control column seems to be stuck at the upgrade date : By the way, the platform is still working as of notifications but I’d like to know what is the problème with those displays errors. Thank you

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glepinay
asked in Platform
How to configure a Timepiod to run services a specific day of the month

Hi,Do you know if it is possible to configure a Timeperiod to get the service running only the 06th of each months.Looks like we can only specify the week day and the time range … ?Thanks 

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Stéphane
asked in Platform
Disable a service for hosts of a given hostgroup

Hi,On the legacy status page (Monitoring >  Status Details  >  Services)  it is possible to filter on hostgroup and then disable some services. I can’t manage to do it in the Resources Status page, nor in the configuration part of the UI. It’s Centreon Web 23.10.16. Did I miss something or is it a missing feature? I notice a few other actions also are missing, like enable/disable notification.As the legacy pages are supposed (I haven’t check that) to be no more present from 24.04 version, do you confirm those actions have been added to the new interface, or planned to be added in 24.10? I’ve been told the legacy pages wouldn’t be removed until all the functionalities have been ported to the new page but I’d like to have a confirmation before upgrading any plateform.NB: In the example above it would be obviously possible to filter on a service template (assuming a clean templating…) but I had a case recently for which it wasn’t an option. Above is only a dummy example for illustra

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Paul FASQUELLESteward *
asked in Platform
Déplacement des fichiers... NOK (Could not write into centcore.cmd. Please check file permissions.)

Bonjour,J’ai ajouté un second poller (dans le même LAN) en suivant la procédure sur le site.Mais lorsque je souhaite redémarrer l’ordonnanceur, il m’est impossible. Un message d’erreur s’affiche :Avez-vous une solution à m’apporter ? Je ne sais pas quelle fichier modifier…Merci pour votre aide !

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pascal_2sSteward *
asked in Platform
Unexpected Application Error! Cannot read properties of undefined (reading 'width')

Bonjour,Pourriez vous me donner une solution pour le problème auquel je suis confronté qui apparait toujours lors de navigation sur la page ressources status en choississant la nouvelle vue par hôtes (essentiellement sur les navigateurs edge et chrome, l'anomalie n'a pas été détectée sur Firefox) (version centreon 23.10.12 et 24.04).​​​​​ L’erreur est réplicable lors de l’ouverture d’un onglet supplémentaire centreon puis en allant sur la page  ressources status et en choississant la nouvelle vue par hôtes. Error visible on second webpage when the 3rd stay okCi-après la fenêtre de debug et un extrait des logs php-fpm : debug infos tail -f /var/log/php-fpm/centreon-error.log----------[02-Jul-2024 14:25:03 Europe/Paris] WARNING: Warning: Undefined array key "metrics" {"exception":"[object] (ErrorException(code: 0): Warning: Undefined array key \"metrics\" at /usr/share/centreon/src/Core/Resources/Infrastructure/API/FindResourcesByParent/FindResourcesByParentPresenter.php:170)"}[02-Jul-20

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MOARSteward *
asked in Platform
OpenID with Authnetik

Hi,We’re trying to setup OpenID authentication using our Authentik service.I followed the Centreon documentation but I can’t manage to make it work.This is our Centreon conf :This is our Authentik conf :When I click on OpenID button, it send a request to :https://$AUTHENTIK_FQDN/application/o/centreon/authorize?client_id=$CLIENTID&response_type=code&redirect_uri=https%3A%2F%2F$CENTREON_FQDN%2Foauth%2Fcallback%2Fcentreon%2Fauthentication%2Fproviders%2Fconfigurations%2Fopenid&state=661c20069eb46&scope=openid%20email%20profilethat fail on Authentik with a 404 code.Any idea how to fix this ? 

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nicolas.parentsSteward *
asked in Platform
Need to reload/restart centengine after export configuration

on centreon 23.10.5, when i export configuration, i have no error but we need to reload/restart centengine service to apply it. this command worksssu - centreon-gorgone -s /bin/bash -c 'sudo systemctl restart centengine' here the permissions of :centreon  [root@centreon ~]# ls -l /etc/centreontotal 36-rwxrwxr-x 1 centreon centreon 1276 Mar 26 11:42 centreon.conf.php-rwxrwxr-x 1 centreon centreon 390 Mar 26 16:18 centreontrapd.pm-rwxrwxr-x 1 centreon centreon 282 Mar 11 2024 centreon_vmware.pmdrwxrwxr-x 2 centreon centreon 4096 Mar 14 2024 config.d-rwxrwxr-x 1 centreon centreon 103 Mar 14 2024 config.yaml-rwxrwxr-x 1 centreon centreon 747 Mar 26 16:18 conf.pm-rwxrwxr-x 1 centreon centreon 612 Mar 14 2024 instCentPlugins.conf-rwxrwxr-x 1 centreon centreon 929 Mar 14 2024 instCentWeb.confdrwxrwxr-x 2 centreon centreon 4096 Mar 14 2024 license.d   centreon-engine [root@centreon ~]# ls -l /etc/centreon-engine/total 408-rw-rw-r-- 1 apache centreon-engine 4508 Sep 16 18:37 cent

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yydssSteward *
asked in Platform
SNMP monitors Windows Server

I have a server with 2 Gold 6230R cpus, each with 26 cores and 52 threads. Why only 52 threads are displayed when using Centreon monitoring, when normally 104 threads are not? The cpus of the other servers monitored are shown as the number of cpus multiplied by the number of cores multiplied by the number of threads.

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Stéphane
asked in Platform
Add a host template to a host using an API

Hi,Maybe I haven’t searched enough but I can’t find how one would add a host template to a host using the v2 API.CLAPI (and thus, the v1 REST API) has a ADDTEMPLATE action for objects of type HOST that can do that easily. But all I can see in the v2 API is the /centreon/api/{version}/configuration/hosts/{host_id} endpoint. Is it possible to add a template (ie: keeping the already present ones) from there? All I can think of would be to make a first request to list the already present templates to be able to use this endpoint to add an additional template. Or, in case it would add the template(s) to the already configured ones, then how one would do to set another set of templates (ie: SETTEMPLATE)?In addition, it looks it is required to use the template ID, which is, imo, less practical than using the name of the template as CLAPI permits.

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Jean-FrancoisSteward *
asked in Platform
Problem when I change a host conf

Hi,since I have updated my server from SL7/Centreon 19 to RH8/Centreon 24 , if I change the IP of a host, the update doesn’t apply when I export the conf as usual. The check continue with the old IP.Then, I need to go to the server shell and restart the centreon service to make it work.Any idea ? Did I miss something during the update process ?Regards,JF

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Cyril_31Steward ***
asked in Platform
clapi vs api performance

Hello,I'm currently testing performance between clapi commands (which will disappear in a while) and api commands. I've imported around 130 host group.With clapi → ~ 3 secondsWith API → ~ 4 minutesEach api request takes 2 seconds. Now, i need to import ~ 1300 Services Templates. With clapi → ~ 2 minutesBut with api, with the above data, import 1 300 Services Template will take ~43 minutes. Is there a way of speeding up the execution of curl commands so that they take less time ?Thank you

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querySteward **
asked in Platform
How do I delete credentials of autodiscovery?

Hello,I would like to know:How do I delete credentials of autodiscovery?

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cesinhaleal
cesinhalealSteward *
asked in Platform
[MBI] ERROR - Login error [code: '450'] [message: 'Timeout reached']

Hi there, I have a problem with the daily script "/usr/share/centreon-bi/bin/centreonBIETL"Show error: ERROR - Login error [code: '450'] [message: 'Timeout reached'].Login credentials are ok.Seems to work every other day. I already tried to increase the values of "centreon.cnf"connect_timeout=28800innodb_lock_wait_timeout=28800wait_timeout=28000interactive_timeout=28800 Starts normally:2023-07-12 09:32:47 - INFO - [SCHEDULER] >>>>>>> start2023-07-12 09:32:47 - INFO - [SCHEDULER][IMPORT] >>>>>>> start2023-07-12 09:32:47 - INFO - [CREATE] Deleting table [hosts]2023-07-12 09:32:47 - INFO - [CREATE] Add table [hosts]2023-07-12 09:32:47 - INFO - [CREATE] Deleting table [mod_bam_reporting_kpi]2023-07-12 09:32:47 - INFO - [CREATE] Add table [mod_bam_reporting_kpi]2023-07-12 09:32:47 - INFO - [CREATE] Deleting table [instances]2023-07-12 09:32:47 - INFO - [CREATE] Add table [instances]2023-07-12 09:32:47 - INFO - [CREATE] Deleting table [mod_bam_report

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rdebiebSteward *
asked in Platform
Can't Login after upgrade

Hello, I upgraded my Centreon from 23.10 to 23.16.I followed the doc : https://docs.centreon.com/fr/docs/23.10/update/update-centreon-platform/ But i haven’t the page to upgrade. So i used the script “unattended.sh” and the upgrade was successful until this message appeared : 2024-09-20 18:50:02+02:00 - INFO - Install jq binary2024-09-20 18:50:03+02:00 - INFO - Update Centreon using API2024-09-20 18:50:03+02:00 - DEBUG - APIv2 token: 2Rfu29hmNEwyDMuazU3iy6JIPJozCeLhTJ8kZDM/3cDCiaBz6/MjzCGH9ZroZU+s2024-09-20 18:50:03+02:00 - INFO - Centreon Web update completedjq: error (at /tmp/unattended.sh_api_output:0): string ("Authentica...) has no keys2024-09-20 18:50:03+02:00 - ERROR - API connection error (errorLevel 0, http response code 401, message: "Authentication failed") I see nothing in my log files...

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